Shipping and Customer Service Representative

Ziemek Dental Laboratory is a full-service dental lab with nearly 30 years of industry experience. Our lab is growing, and we have an immediate opportunity for an entry-level Shipping and Customer Service Representative to join our team in Katy, TX. In this fast-paced role, you will perform clerical duties involved in the shipping of products, assist with invoicing and answer customer questions regarding delivery times, etc. Responsibilities: Learn our products, product codes, and turnaround time for cases. Answer and respond to incoming customer calls and helps track down cases. Resolve expedited doctor requests. Prepare invoice and shipping documents, create mailing labels, package product for shipment and maintain records of outgoing shipments. Troubleshoot shipping issues and customer complaints that arise and work to adequately resolve them. Quality control shade and defects in materials. Qualifications: High School diploma or equivalent. Excellent communication and customer service. Prior shipping and/or invoicing experience preferred. Ability to distinguish colors, shade/gradation and to pass an eye color test. Ability to lift up to 20 lbs. Computer literacy and ability to learn and use simple technology. Ability to work successfully in a team and autonomously. Shift: 9:00 am - 5:00 pm (shift is subject to flex by an hour) Pay: starting at $18/hour Comprehensive Benefits Package : Medical, HSA, EAP, Voluntary Dental, Voluntary Vision, LTD, Life and AD&D Insurance, 401k with employer match, Paid Time Off (accrue one hour for every 40 hours worked), 6 Paid Holidays. To learn more about our company and the work we do, see our video at: Ziemek Video

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