Shipper / Order Fulfillment Associate

About us We’re Sienci Labs, a small but passionate and fast-moving team. We’ve made it our business to bring previously industrial manufacturing technologies to the masses. Our company’s focus is on CNC routers. Just as 3D printing adds material to build a part, CNC routers remove material from a blank to create a finished part. Job summary The Shipper / Order Fulfillment Associate will play an important role in getting our CNC machines, accessories and replacement parts to customers accurately and on time. This is a hands-on position on our production floor, primarily focused on picking items, packing orders and preparing shipments. You will work closely with Production and Customer Support to ensure orders contain the correct parts, are securely packaged and have accurate shipping information. You will also coordinate occasional freight shipments and follow up on approved replacement requests. Attention to detail, organization and teamwork are essential for success in this role. Key responsibilities Pick items for customer orders, checking part numbers and quantities for accuracy. Pack machines, accessories and replacement parts securely for shipment. Print shipping labels and prepare packing slips and other shipping documents. Organize outgoing orders and coordinate carrier pickups. Book occasional freight shipments and assist with customs paperwork when required. Follow up on approved Customer Support replacement and missing-item requests, preparing the correct parts and recording shipment and tracking information. Flag shortages, damaged items or unclear order instructions before shipment. Keep shipping records accurate and the packing and shipping areas clean and organized. Follow safe lifting, packing and loading procedures. Qualifications Strong attention to detail and a commitment to accurate order fulfillment. Comfortable using computers and learning shipping software. Good organizational skills and the ability to manage multiple orders and priorities. Good communication skills and the ability to work as part of a team. Comfortable performing hands-on picking and packing work in a manufacturing environment. Ability to safely lift and move packages weighing up to 70 lb, using lifting aids or team assistance as appropriate. Assets Experience, knowledge or understanding of the following would be valuable: Previous shipping, packing or order-fulfillment experience. Familiarity with ShipStation or similar shipping software. Training on our systems will be provided. Experience booking freight or preparing customs documents. Forklift training or operating experience, although this is not required. Education Secondary school preferred Pay: $22.00-$25.00 per hour Expected hours: 40.0 per week Benefits: Casual dress Company events Dental care Extended health care Life insurance On-site parking Vision care Work Location: In person

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