Shift Supervisor/Dispatcher

Job Summary Join SUNY Upstate Medical University and help ensure patients are transported safely, efficiently, and compassionately throughout the hospital. As a Shift Supervisor/Dispatcher, you will oversee evening-shift transport operations, coordinate patient movement, support staff performance and training, and help deliver an exceptional experience for patients and clinical teams. Why This Role Matters Patient transportation is a critical part of hospital operations and patient care. In this role, you will help maintain efficient patient flow, support frontline staff, and ensure timely, high-quality transport services across the organization. What You'll Do Supervise and support Centralized Patient Transport staff on the evening shift. Dispatch transport personnel and coordinate patient movement throughout the hospital. Monitor workflow and ensure compliance with departmental policies and procedures. Assist with staff training and onboarding. Conduct service-quality surveys and address concerns from patients and clinical staff. Complete audits and assessments to support quality and operational excellence. Perform patient transport duties as needed. How You'll Make An Impact Your leadership will help improve patient flow, support clinical operations, promote excellent customer service, and contribute to a safe and positive patient experience. What You'll Gain Opportunity to lead a critical hospital operations team. Meaningful work that directly impacts patient care. Professional growth and leadership development opportunities. A collaborative environment dedicated to service, excellence, and continuous improvement. Minimum Qualifications Associate's degree and three (3) years of relevant experience; or an equivalent combination of education and experience. Preferred Qualifications Experience working in a hospital, healthcare, or patient care environment. Prior experience with patient transport operations, transport dispatching, or patient flow systems. Previous leadership, supervisory, team lead, or shift coordination experience. Experience conducting staff training Work Days Monday-Friday evenings. Rotating pass days, weekends, and holidays Message To Applicants Recruitment Office: Human Resources Rotating weekends and holidays may be required. This position will cover Community, Downtown, and the Command Center.

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