Services Project Manager

Position Overview The Services Project Manager is the primary technical point of contact for customers throughout the full lifecycle of both after-sales service projects and new equipment installation projects. Operating across MCT US, MCT Canada, and ABI Ltd, the Services Project Manager leads the end-to-end execution of projects — from initial scoping through delivery and customer sign-off — while maintaining a strong collaborative relationship with internal teams, field technicians, and the Mecatherm France design office and installation teams. Key Responsibilities Project Planning & Execution Plan, coordinate, and execute projects across two complementary scopes: after-sales service projects (line upgrades, retrofits, inspections, spare parts campaigns, operator training) and new equipment installation projects. Develop project scopes, timelines, and budgets in alignment with customer requirements and internal capabilities. Lead project kick-off meetings and ensure full alignment on objectives, deliverables, and responsibilities across all stakeholders. Customer Relationship & Technical Advisory Act as the primary technical point of contact for customers throughout the full project lifecycle — not only as an executor, but as a trusted advisor. Provide clear, proactive communication on project status, technical constraints, milestones, and open actions. Address customer concerns promptly and professionally, fostering long-term relationships and high levels of satisfaction across both installation and service phases. Internal Coordination Coordinate cross-functional teams including Field Service Technicians (mechanical, electrical & automation), Customer Service Managers, Account Managers, Technical Support specialists, logistics, and procurement to ensure seamless project delivery. Liaise with the Mecatherm France design office and installation teams for pre-study requests, engineering deliverables, and on-site coordination, managing dependencies and timelines across time zones. Installation Project Support Support the execution of new line installation projects in North America, acting as the local project management interface between the customer, the Mecatherm France installation team, and internal NAM resources. Coordinate site readiness, utilities, logistics, and customer preparation ahead of installation activities. Ensure a structured and thorough handover from the installation phase to the services team, including pre-TOC involvement, service contact introductions, and MyM platform onboarding. Field & On-Site Support Coordinate and supervise on-site interventions across both service and installation projects, including scheduling of field technicians and external experts from France. Support FAT and pre-installation activities, ensuring all technical documentation, logistics, and customer requirements are met ahead of site activities. Financial & Performance Management Monitor project budgets and expenditures across concurrent service and installation projects. Track project performance through KPIs and contribute to regular business reviews. Identify opportunities to optimize costs and improve margins while maintaining quality and customer satisfaction standards. Risk & Change Management Identify project risks early and implement mitigation plans to protect delivery timelines, budgets, and customer commitments across both service and installation scopes. Manage scope changes through a structured change control process, ensuring customer alignment and internal approval before proceeding. Documentation & Reporting Maintain accurate and up-to-date project documentation including project plans, schedules, status reports, meeting minutes, change requests, and technical handover records. Generate regular progress reports for internal management and customer stakeholders. Ensure proper use of Mecatherm digital tools including MyM, M-Plan, and ControlHub throughout the project lifecycle. Travel This role …

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