Service Writer / Parts Manager / Office Manager
MOTORIOTService Writer / Parts Manager / Office Manager — Full-Time — Kent, CT (21 Bridge Street) MOTORIOT is a classic car restoration, sourcing, and import company based in Kent, CT, specializing in heritage 4x4s — vintage Land Rover Defenders, Toyota Land Cruisers, Ford Broncos, and more. We source and build vehicles through partners in Spain, Colombia, Lithuania, and Ecuador, blending old-world craftsmanship with modern engineering. Check out our builds, sourcing trips, and shop life: Website: motoriot.io Instagram: @wearemotoriot YouTube: @wearemotoriot Every vehicle that comes through our doors has already lived a life. Our work is making sure its next chapter starts clean, intentional, and in the right hands. This role isn't generic office admin — it's the operational backbone of the shop. You're the service writer, the parts manager, and the office manager all in one: the person who holds the map, keeps the operation grounded, the process clean, and the client experience thoughtful from start to finish. You need to already know your way around cars, parts, and how a shop runs. If you like precision, puzzle-solving, and being trusted with real responsibility in an automotive environment, you'll feel at home here. Pay: $28.00–$30.00 per hour depending on experience, plus a bonus program that's a major part of the total package — see below. The bonus program This is worth calling out on its own, because it's real money, not a footnote. Everyone at MOTORIOT earns monthly bonuses on top of base pay, tied to how the shop performs and your own numbers: A shop-wide bonus that pays a percentage of your hours every month the shop hits its revenue goals A personal bonus for writers based on the work you sell that gets approved and completed In a normal month this puts roughly $1,000 to $1,500 extra in your pocket , and strong months pay more The system is transparent — you'll see your numbers live in our software and know exactly where you stand. Required experience Prior experience in an automotive shop environment — service writer, parts coordinator, service advisor, or similar Working knowledge of automotive parts, terminology, and repair processes Comfortable reading a repair order and understanding what a tech needs Experience with shop management software (AutoLeap, ShopMonkey, or similar) a strong plus What you'll actually be doing Service writing & client communication Write up repair orders and estimates, and own client communication on all US restoration projects from intake through delivery Keep clients updated on progress, parts status, and timelines — you're the voice of the shop Work in Nexus, our custom shop management system, all day — estimates, invoicing, time tracking, client records (we'll train you) Invoicing & parts Invoice clients and keep billing clean and current Order parts for classic and vintage vehicles and coordinate with vendors to keep jobs moving Track parts status and communicate updates to techs and clients Team & project coordination Work closely with the shop manager to coordinate which projects are being worked on and keep jobs on schedule Delegate tasks to technicians and keep timelines and priorities straight Communicate with subcontractors on outside work, timelines, and expectations Vehicle paperwork & registration Handle vehicle paperwork and DMV registration for client builds Help clients understand registration steps clearly, with steady follow-through Import / export Track import/export paperwork from overseas to HQ in Kent Coordinate with shipping/transport partners and overseas vendors Catch detail issues early to avoid delays Office management & HQ operations Run the general office side: be the point person for utilities, cleaning service, banking, and shipping providers Handle basic admin finance tasks like writing, logging, and tracking checks and payments for approved vendors Keep the cafe area clean and stocked, and look for w…