Service Writer / Fleet Coordinator

Service Writer / Fleet Coordinator IRON 5 Equipment & Repair Ltd. Location: Nisku, Alberta Job Type: Full-Time, Permanent Salary: $65,000–$85,000 per year, based on experience and qualifications About the Position IRON 5 Equipment & Repair Ltd. is looking for an organized, motivated, and customer-focused Service Writer / Fleet Coordinator to join our team in Nisku, Alberta. We specialize in commercial truck and trailer repair, buses, heavy equipment, and fleet maintenance. The ideal candidate will have a strong understanding of commercial vehicles and heavy equipment, excellent communication skills, and strong computer proficiency. This position coordinates customer service requests, manages repair orders from creation through final invoicing, and proactively tracks customer fleet maintenance requirements. We are looking for someone who takes ownership of their responsibilities, communicates effectively, and helps keep our shop organized and operating efficiently. Key Responsibilities Service Writing & Repair Order Management Create and manage repair orders from initial customer requests through final invoicing. Accurately document customer concerns, technician findings, and repairs performed. Prepare repair estimates, communicate recommendations, and obtain customer approvals. Monitor repair progress and keep customers informed of timelines and completion. Review completed repair orders to ensure labour, parts, and services are accurately captured and billed. Ensure completed work is invoiced accurately and promptly. Follow up on open repair orders, outstanding approvals, and billing requirements. Fleet Maintenance Coordination Maintain and track customer fleet maintenance schedules. Monitor preventive maintenance intervals based on kilometres, operating hours, and manufacturer recommendations. Track upcoming CVIP inspections and scheduled maintenance. Proactively communicate with customers to arrange maintenance and inspections. Maintain accurate customer equipment records and service histories. Coordinate equipment availability and service appointments to minimize customer downtime. Customer Service & Shop Coordination Act as a primary point of contact for customer service inquiries. Maintain professional communication with customers, technicians, parts personnel, and management. Coordinate service appointments and assist with daily shop scheduling. Monitor repair progress, parts availability, and expected completion dates. Assist with coordinating field service requests. Support efficient shop workflow and customer satisfaction. Qualifications & Experience Required Strong understanding of commercial trucks, trailers, and heavy equipment maintenance and repair. Excellent verbal and written communication skills. Strong computer proficiency and ability to work with digital shop management systems. Excellent organizational skills and attention to detail. Ability to manage multiple repair orders, customer requests, and priorities. Experience in service writing, fleet coordination, heavy-duty service operations, or a related field. Ability to communicate technical repair information clearly and professionally. Strong work ethic, accountability, and ability to work independently. Preferred Assets Experience with AutoLeap or similar shop management software. Knowledge of Alberta CVIP requirements. Experience coordinating commercial fleet maintenance programs. Understanding of repair estimating, labour tracking, and parts. Previous experience in a commercial truck or heavy equipment repair facility. What We Offer Competitive annual salary of $65,000–$85,000, based on experience. Full-time, permanent employment. Comprehensive health benefits. Monday-to-Friday work schedule. Continuing education and professional development opportunities. Supportive team environment. Opportunity to work with a wide range of commercial vehicles and heavy equipment. IRON 5 is a proud member of HDA Truck Pride and a Truck Service Experts (TS…

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