Service Warehouse & Distribution Associate

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Job Overview We are seeking a detail-oriented and analytical Customer Parts Order Specialist to support our service team in Cypress, CA. The ideal candidate will be responsible for processing both internal and external customer orders, as well as the fulfillment of material to support all inbound Harbinger vehicles to be serviced. Working closely and in tandem with the Warehouse Supervisor and Service team, this role will ensure all parts required for service are readily available prior to our customer’s arrival. In addition, the role will pick, pack, and ship all material orders received in the Cypress (GG3) warehouse to Harbinger service providers. What You'll Do Apply proficiency in our parts order process, Bill of Materials (BOM) structure, and process flow as it relates to parts procurement Receive and process service warehouse stock products (unload, label, store, pick and ship) Establish and maintain a Kanban system for commonly used parts in the service bay area Perform inventory controls and process as directed by supervisor and organizational standards Keep a clean and safe working environment and constantly focus on the optimization or process and space Operate and maintain warehouse vehicles and equipment as required Facilitate the removal of any damaged materials and/or vendor warranty material to return them to the appropriate department or supplier for reimbursement or replacement. Maintain records of all transactions as per company policies ensuring all parts/pricing used in the servicing of customers coaches are accurate Work with other departments to ensure all issues related to parts delivery to the service technicians are resolved in a timely manner ensuring maximum utilization of service technicians. Lift and move materials and heavy items / packages as required Use electronic parts catalog, computer for communications with customers, orders, inventory, and shipping as required Requisition and store service parts/materials and supplies to maintain an appropriate level of inventory Count / verify materials for each order for accuracy and to ensure that the material is damage free Review each parts order at completion of service appointment and return any unused parts back to inventory/supplier as required Select appropriate carrier to fulfill needs, both domestic and international and complete necessary shipping documentations for all NCR material being returned to supplier Send supplier shipping confirmation and tracking information Stage completed packages in appropriate carrier shipping location Keep area clean and free of obstructions Perform other duties as required Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals. Who You Are Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills. Strong project management experience Ability to think critically and problem solve in a fast- paced, entrepreneurial environment. Ability to respond immediately to tough questions with confidence Strong negotiation or organizational skills to protect the best interest of all parties involved Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role Ability to “Seek to Understand”, direct with conviction and seek to understand again Ability to interpret customer needs and adapt your plan as necessary Self-motivated with the ability to stay on task Versatile, flexible, and a willingness to work within constantly changing priorities Creative and innovative team player MS Office pr…

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