Service Supply Chain Planning and Procurement Analyst

Title: Service Supply Chain Planning and Procurement Analyst Location: Austin, TX & Sunnyvale, CA (Onsite)- Only Local Candidates Duration: Fulltime Job Description: - Managing daily customer backlog by providing recovery dates based on supply plans and by working with OEMs - Reviewing weekly new-buy and repair supply requirements by analyzing output from supply-planning systems - Placing purchase orders and working with OEMs to expedite supply in case of demand upside within lead times - Maintaining planning parameters in the supply-planning system to ensure smooth weekly supply planning and execution, and publishing the weekly AppleCare MPS to multiple OEMs - Proactively ensuring availability of materials in the supply chain, maintaining inventory, and resolving materials shortages - Achieving key inventory metrics by overseeing master production schedules while ensuring compliance with materials requirements - Working with downstream customers to provide the highest level of customer service and responsiveness - Resolving labor and/or materials shortages, backlogs, and other potential schedule interruptions - Working cross-functionally with internal partners to ensure fulfillment of product demand, communicating directly with vendors and key stakeholders on possible product problems - Resolving shipping and scheduling problems, business plans, and forecasts for assigned product lines - Managing full PO lifecycle including PO creation, past-due management, PO takeovers, price management, and quantity changes - Managing and resolving SEMS (warehouse-to-buyer escalation management tool) tickets in a timely manner - Investigating and resolving invoice discrepancies with vendors and internal finance partners - Driving backlog-management activities including Wrike pack/part-wash requests, substitution requests, and managing warehouse PO receipt escalations - Managing RC inventory levels and collaborating cross-functionally with RC warehouse and planning teams to ensure operational efficiency - Coordinating order processing for OEM and broker component sales, ensuring orders are received, tracked, and executed accurately and efficiently

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