Service Supply Chain Planning and Procurement Analyst

About the Role We are looking for an experienced Supply Chain / Materials Planning professional to support daily supply execution, backlog management, procurement, inventory planning, and OEM/vendor coordination for a high-volume technology environment. The ideal candidate will have strong experience in supply planning, purchase order management, materials management, inventory control, OEM/vendor management, and cross-functional coordination . This role requires someone who can proactively identify supply risks, resolve shortages, and ensure product demand is fulfilled on time. Key Responsibilities Manage daily customer backlog and provide accurate recovery dates based on supply plans and OEM commitments. Review weekly new-buy and repair supply requirements by analyzing output from supply-planning systems. Create and manage purchase orders while working closely with OEMs to expedite supply during demand increases or within lead-time constraints. Maintain planning parameters in supply-planning systems to support accurate weekly planning and execution. Publish weekly Master Production Schedules (MPS) to multiple OEMs. Proactively monitor material availability, inventory levels, and potential supply constraints across the supply chain. Identify and resolve material shortages, backlogs, labor constraints, and other potential schedule interruptions. Monitor key inventory and supply-chain performance metrics while ensuring compliance with material requirements. Partner with downstream customers and internal stakeholders to provide a high level of service and responsiveness. Work cross-functionally with planning, warehouse, operations, procurement, finance, and other internal teams to fulfill product demand. Communicate directly with vendors and key stakeholders regarding supply risks, product issues, and potential delivery impacts. Resolve shipping, scheduling, and supply-related issues while supporting business plans and forecasts for assigned product lines. Manage the complete PO lifecycle , including PO creation, past-due management, PO takeovers, price updates, and quantity changes. Monitor and resolve SEMS (warehouse-to-buyer escalation management tool) tickets within required timelines. Investigate and resolve invoice discrepancies in coordination with vendors and internal finance teams. Drive backlog-management activities, including Wrike pack/part-wash requests, substitution requests, and warehouse PO receipt escalations . Manage RC inventory levels and collaborate with RC warehouse and planning teams to maintain operational efficiency. Coordinate order processing for OEM and broker component sales, ensuring orders are accurately received, tracked, and executed. Required Skills & Qualifications 5+ years of experience in Supply Chain, Materials Planning, Procurement, Operations Planning, or related functions . Strong experience with supply planning, inventory management, and materials planning . Hands-on experience managing Purchase Orders and the complete PO lifecycle . Experience working with OEMs, suppliers, vendors, warehouses, and downstream customers . Strong understanding of Master Production Scheduling (MPS), demand/supply planning, and lead-time management . Experience managing supply shortages, backlogs, past-due POs, and delivery escalations. Strong analytical and problem-solving skills with the ability to interpret supply-planning data. Excellent communication and stakeholder-management skills. Ability to work effectively across multiple teams in a fast-paced, high-volume environment. Experience with supply-chain planning systems, ERP/procurement platforms, or similar enterprise tools. Proficiency with tools such as Excel and workflow/ticketing platforms ; experience with Wrike or similar tools is a plus. Preferred Qualifications Experience supporting technology, electronics, hardware, or aftermarket/repair supply chains . Experience working with AppleCare, repair operations, OEM supply chains, or similar environ…

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