Service Sales Order Administrator

Company Overview GatesAir has been a pioneer in over-the-air broadcasting for nearly a century, delivering innovative solutions across Television, Radio, and Distribution. With a global presence in over 185 countries, the company is dedicated to advancing wireless spectrum utilization, enhancing performance, and reducing total ownership costs for mission-critical services. As a Service Parts Order Administrator, you will serve as a primary point of contact for GatesAir’s domestic and international customers, partners, and dealers seeking service and replacement parts. You will manage the complete lifecycle of service part orders—from quotation to fulfillment—ensuring an exceptional customer experience. This role requires a detail-oriented, proactive individual with strong communication skills and a passion for delivering top-tier service. Responsibilities: Provide prompt, professional, and solution-focused customer support for service and replacement part inquiries. Prepare accurate quotes and process orders in the ERP system using current pricing guidelines. Collaborate with technical service staff to ensure part compatibility and accuracy when required. Maintain detailed and up-to-date product and order records in ERP and CRM systems (NetSuite, PeopleSoft, and Salesforce). Monitor and manage order status, proactively communicating updates or delays to customers. Coordinate with Purchasing, Production Planning, and Logistics to ensure timely order fulfillment. Maintain order backlog accuracy and integrity through regular audits and updates. Facilitate and process Return Material Authorizations (RMAs) in accordance with company policies. Actively follow up on open quotes to support conversion to confirmed orders. Support the development and execution of service parts strategies in partnership with Service and Sales teams. Contribute to the achievement of departmental revenue and margin goals. Provide rotational after-hours on-call support as assigned. Perform other duties as assigned by the Director of Services. Qualifications Strong written and verbal communication skills with a customer-centric mindset. Exceptional attention to detail and organizational skills. Proficiency in Microsoft Office Suite; experience with NetSuite, PeopleSoft, Salesforce, Agile, and SharePoint is preferred. Proven ability to manage multiple priorities in a fast-paced environment. Demonstrated critical thinking and problem-solving capabilities. Minimum of 2 years’ experience in customer service, sales support, or order administration, preferably in a technical or manufacturing setting. Associate’s degree in Business Administration, Supply Chain, or equivalent professional experience. GatesAir offers a full benefits package, including medical, dental, vision, life, and disability insurance; 401k matching and vacation starting out at 3 weeks annually. Base of salary range is $50,000; starting pay depends on experience. Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you currently employed? If currently employed, why are you looking for a new position? Describe any experience you have in a manufacturing or technical setting. Do you have experience using applications for tracking orders or sales? What software have you used (ex: NetSuite, PeopleSoft, Salesforce, Agile) What are your salary requirements? Work Location: In person

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