Service & Returns Coordinator

Celadon Systems manufactures precision probe cards used in semiconductor testing. We are looking for a highly organized Service and Returns Coordinator to manage customer repair and return requests from initial inquiry through return shipment. Position Summary: In this role, you will serve as a primary point of coordination between customers, Sales, Customer Service, Engineering, Operations, and Finance to ensure repair orders are accurately entered, properly documented, and efficiently processed from initial request through return shipment. Essential Duties and Responsibilities include the following. Other duties may be assigned. Coordinate customer requests for probe card repairs, evaluations, and returns, including creating Return Material Authorization (RMA) records and repair orders. Verify customer information, product and serial numbers, purchase orders, pricing, and shipping instructions before processing orders. Review quotations and customer purchase orders for accuracy, identify discrepancies, and coordinate corrections. Maintain complete, current records in ERP, CRM, and other business systems, including repair status, quotations, approvals, purchase orders, and shipment information. Follow up with customers to obtain missing documentation, purchase orders, and approvals so repairs can proceed. Provide clear, timely communication about return instructions, quotations, repair progress, estimated completion dates, and shipment status. Visually review returned products and coordinate with Engineering to confirm service needs. Work with Operations and other internal teams to coordinate repair priorities and monitor progress. Prepare or coordinate repair quotations using established pricing and repair recommendations. Coordinate incoming and outgoing repair shipments, verify delivery information, and assist with international shipping documentation when applicable. Support accurate invoicing by ensuring order information and repair documentation are complete. Recognize issues that need additional support and involve the appropriate technical, sales, or operations team member. Education/Experience: One to three years of relevant experience in customer service, order management, service coordination, returns processing, or a similar administrative role. Bachelor's degree and one to three years related experience and/or training; or equivalent combination of education and experience. Using an ERP system to enter or manage orders, customer records, purchase orders, inventory information, or shipments. Using a CRM system to document customer communications, track activity, and manage follow-up. Working with RMA, repair, warranty, or service-order processes. Supporting customers in a manufacturing, electronics, or other technical environment. Prior probe card experience is helpful but is not required. Knowledge, Skills and Abilities: Strong attention to detail, including the ability to identify mismatched pricing, incomplete records, incorrect serial numbers, or conflicting instructions. Excellent organization and follow-through, with the ability to track multiple requests at different stages. Clear, professional written and verbal communication. Confidence using Microsoft Outlook, Excel, and Word, along with the ability to learn new software. Comfort working with detailed product information, numbers, and documentation. A collaborative approach and sound judgment about when to resolve an issue independently or seek assistance. Job Type: Full-time Pay: $23.00 - $27.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Which ERP and/or CRM systems have you used, and what tasks did you perform in those systems? Please describe any experience you have processing customer orders, coordinating repairs or returns, or reviewing purchase orders and shipping information for accuracy. Work Location: In person

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