Service/Parts Specialist

Summary: Service/ Parts specialist Essential Duties and Responsibilities: include the following. Other duties will be assigned as needed. Process Purchase Orders for orders and Inventory as needed. Schedule service calls and inspections when needed. Research parts and quote customers with pricing and information. Performs other general office duties and errands as needed. · Advises customer of part needed according to description of malfunction. · Assists with Service/Parts quoting. · Discusses use and features of various parts. · Reads catalog, or computer for replacement part stock number and price. · Places purchase orders for service orders · Advises service on substitution or modification of part when replacement is not available. · Examines returned part to determine if defective, and exchanges part or refunds money. · Reviews Service Orders prior to invoicing for accuracy and make necessary adjustments. · Prepare Sales Orders, shipping tickets and documents Competency: To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs. Interpersonal Skills - Maintains confidentiality. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Organization skills-Organized, proficient, task oriented, follow structured procedures. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Must learn in-house software. Infor/Inspectall Other Skills and Abilities: Must have knowledge of Microsoft Window, Excel and Word. Must be capable of data entry using in-house software. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individu…

View the full posting and apply