Service Parts Sales Manager

A Great Place to Grow! Machine Solution Providers is an internationally recognized company that provides engineered equipment and control systems for use in many industries. Our expertise in engineering, programming, fabrication, and system commissioning enables us to provide high-quality solutions for a wide variety of industries. We are seeking a detail-oriented and organized individual to join our team as Service Parts Sales Manager. The ideal candidate will have experience in sales management, customer service, business development, and manufacturing. This role requires the ability to use an ERP system, Excel, and Microsoft Word, as well as experience in building and managing customer relationships, generating estimates, preparing quotations, order processing, and managing shipping logistics. Responsibilities: Team Management: Managing the team, assigning duties, as well as training team members if needed. Weekly KPI, OTD, and other meetings as needed. Customer Relationships : Obtain and manage customer feedback, questions, and address their needs as a top priority. Managing their PO’s to meet their requirements day to day is key to success. Spare Parts Offerings : Managing the BOMs provided by engineering, pricing the spare parts, and handling customer questions and expectations on lead times are all fundamental responsibilities of this position. Reporting: Upper Management will require reports regularly from the Spares Team. Sales quotes: Interact with customers to understand their requirements, address inquiries, provide quotes and assistance throughout the ordering process. BOM Knowledge: Familiarity with Bill of Materials (BOM) to accurately assess component requirements and facilitate order processing. Excel Experience: Proficiency in Excel to manage order data, track inventory levels, and generate reports as needed. Microsoft Word Experience: Use Microsoft Word to create documentation such as invoices, packing slips, and shipping labels. Order Processing: Process incoming orders efficiently and accurately, ensuring all details are captured and communicated effectively to the production team. Shipping: Coordinate parts order shipments with logistics. Qualifications: · Managerial experience working with and coordinating with multiple departments. Forward facing customer relations experience. Previous experience in sales, customer service, and manufacturing settings. Proficiency in Microsoft Office Suite, particularly Excel and Word. Technical experience is an asset and experience with AutoCAD is preferred. Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks in a fast-paced environment. Attention to detail and accuracy in preparing quotations, order processing, and documentation. Knowledge of shipping procedures and logistics is preferred but not required. A degree in Engineering or a related technical discipline is preferred but not required. Salary and Benefits Salary commensurate with experience. Benefits include Medical, Dental, Vision, LTD, Life, AD&D Insurance, Flex Spending, 401(k) plan with a company match and company paid Short Term Disability plan. 10 vacation days, 5 sick days and 10 paid holidays. Opportunities for professional development and career growth. Join a collaborative and innovative team in a fast-paced and exciting industry. If you meet these qualifications and are looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply for the position of Spare Parts Sales Associate. Join us in delivering exceptional service and quality products to our valued customers. Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Please tell us your salary expectations? Work Location: In person

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