Service Parts Business Development Manager

The role is located in Lincolnshire, IL (north of Chicago). This is a hybrid role (after 30 days). Salary Range: $127,000-145,000 Depending on Experience This full time position is complemented by a benefit offering including Medical, Dental, Vision, and Life Insurance, PTO, STD & LTD Benefits, 401k Retirement Plan and more. Job Description Summary The Service Parts Business Development Manager provides strategic leadership for the growth and profitability of the service parts business. This position is responsible for aftermarket business development, pricing strategy, eCommerce expansion, product portfolio development, distributor performance management, and gross margin optimization. Through collaboration with internal teams, distributors, and dealers, the role drives sustainable revenue growth, enhances customer engagement, and supports the company's overall after-sales business objectives Duties and Responsibilities Formulate and execute a comprehensive business development strategy for service parts, targeting increased market share and revenue growth. Creates policies and procedures; manages sales, marketing and systems development to implement business initiatives. Forecasting sales plan and achieving it. Collaborates with customers to create and achieve the Part’s sales plans. Initiate and maintain strong relationships with potential clients, scheduling meetings to explore business opportunities. Lead the planning and execution of new marketing initiatives, aligning them with business development goals. Works with cross function team to identify and establish 3rd party aftermarket parts program Owns Market Pilot and any other pricing alignment project. Reviews all Customer price revision/adjustment requests Define and implement service part programs and pricing strategies, ensuring competitiveness and profitability. Review and approve parts gross margin report monthly, in addition to Customer discount and new item pricing. Provides directions on what actions to take to improve gross margin at a part number level. Develop product architecture for kits and package offerings (e.g. oil, service parts products, service kits, etc.) Design and deliver multi-divisional B to C eCommerce development for service parts. Create Parts KPI’s for Distributor KPI program and leads development and reporting of KPI with distributors. Leads all activities related to parts pricing strategy to ensure competitive pricing while delivering margin expectations. With approval by management and following company policies and customer agreements, establishes all pricing for service parts and negotiates with customers as required. Puts together customer quoting and presents it formally to Customers. Leads initiative & development for parts training to distributors and service dealers. Oversee and manage parts pricing and parts offerings within SmartEquip and related activities which support the rental market. Publish and maintain product catalog. Monitor and maintain gross margin objective as established by management Prepare program documentation, reports, presentations, SOP as required to support the company objectives and activities. Establish and manage budget for parts sales & promotional programs. Keep abreast of industry trends (e.g. research, customer visits and industry events) related to the service parts and engine business Prepare reports as directed Manage special projects Inform VP of After Sales of all noteworthy activities Responsible for staffing, conducting performance appraisals, addressing employee complaints and resolving employee problems. Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives Establishes and communicates a training plan for staff to maintain an up-to date training force Create and maintain a high-quality work environment so staff is motivated to perform at their highest level Develop and maintain a team effort within the depar…

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