Service/Parts Advisor

Service Advisor
Key Responsibilities
• Greet customers and assess their vehicle service or parts needs
• Schedule service appointments and open repair orders
• Identify, order, and issue automotive parts accurately
• Provide clear explanations of services, parts, costs, and timelines
• Coordinate with technicians to ensure timely and accurate repairs
• Track parts inventory and follow up on back-
...
ordered items
• Prepare invoices and process payments
• Maintain accurate service and parts records
• Handle customer questions or concerns in a professional manner
• Follow safety, quality, and customer service standards
Qualifications
• High school diploma or equivalent
• Previous experience in automotive service, parts, or customer service preferred
• Basic knowledge of vehicle systems and automotive parts
• Strong communication and interpersonal skills
• Ability to use computer systems and service management software
• Attention to detail and good organizational skills
Skills & Competencies
• Customer-focused mindset
• Problem-solving abilities
• Time management and multitasking
• Teamwork and collaboration
• Professional attitude and appearance
Work Environment
• Automotive dealership or repair shop
• Frequent interaction with customers and technicians
• Combination of desk work and time spent in the service/parts area
Job Type: Full-time
Pay: $44,000.00-$50,000.00 per year
Benefits:
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
Work Location: In person

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