Service Operations Specialist

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 6-month contract to hire Location: Jersey City, NJ Pay: $32.00 Hours: M – F 9 am – 6 pm As the Service Operations Specialist you will support both technical repair operations and global service logistics activities. This hybrid role combines hands-on hardware troubleshooting, repair, testing, and RMA processing with inventory management, field service logistics, parts reconciliation, and cross-functional coordination. The ideal candidate will possess strong electronic repair skills, knowledge of server hardware, inventory and logistics experience, and the ability to work closely with internal teams, third-party logistics providers, field engineers, and customers. This position plays a critical role in ensuring product quality, inventory accuracy, service readiness, and customer satisfaction throughout the service lifecycle. What you will do as the Service Operations Specialist: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Repair & Technical Operations Troubleshoot, diagnose, and repair Supermicro servers, storage, networking equipment, and RMA products to meet quality standards and customer requirements. Perform testing, calibration, and validation of repaired systems, components, and final assemblies. Conduct component-level troubleshooting, electronic circuit analysis, and hardware diagnostics. Perform component replacement and rework activities. Execute ECO upgrades and engineering changes as required. Follow technical procedures, drawings, specifications, and work instructions to complete repair assignments. Document repair findings and report defective components through RMA and service databases. Determine job status, material availability, and work order completion requirements. Provide onsite customer support and technical assistance when required. Service Logistics & Inventory Management Manage inventory levels across field stocking locations (FSLs), depots, and service warehouses to ensure parts availability. Monitor inventory accuracy and reconcile inventory discrepancies across multiple systems and locations. Coordinate defective part returns and RMA processing to ensure assets are returned and tracked properly. Work with third-party logistics (3PL) providers to ensure timely parts dispatch and SLA compliance. Handle reverse logistics activities, including return tracking and disposition of service inventory. Perform physical inventory audits and onsite inventory reconciliations at service locations. Track and proactively follow up on outstanding and non-returned service parts. Cross-Functional Coordination Collaborate with Accounting, Shipping…

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