Service & Operations Manager

About MIXACO MIXACO is a German-based manufacturer of industrial mixing equipment with decades of experience providing innovative mixing solutions to customers worldwide. Our equipment is used across various industries, including plastics, chemicals, powder coatings, food, and other bulk material applications. MIXACO USA LLC, located in Greer, South Carolina, supports customers throughout North America with sales, technical service, spare parts, and customer support. As part of an international organization, we combine German engineering expertise with dedicated local customer service. Job Summary We are looking for a motivated and well-organized Service & Operations Manager to join our team in Greer, South Carolina. In this role, you will support our daily business operations across customer service, service administration, spare parts, warehouse coordination, and general office administration. You will also assist with basic accounting activities and work closely with colleagues in the United States and Germany. The ideal candidate is detail-oriented, proactive, comfortable handling multiple responsibilities, and enjoys working in a small, collaborative team within an international manufacturing environment. Responsibilities Service & Spare Parts Administration Receive, process, and follow up on customer service and spare parts inquiries. Prepare quotations, process orders, and monitor open orders and deliveries. Maintain accurate customer, order, and service-related records. Coordinate with internal departments and colleagues in Germany to ensure timely processing of customer requests. Warehouse & Logistics Support daily warehouse operations, including incoming and outgoing shipments. Coordinate shipping, receiving, packaging, and delivery documentation. Maintain accurate inventory records and assist with stock monitoring. Communicate with suppliers, freight carriers, and internal departments regarding shipments and deliveries. Accounting & Administrative Support Support basic accounting activities, including processing and maintaining invoices and financial records. Prepare and organize documents for external accounting and payroll providers. Assist with general office administration, documentation, and recordkeeping. Maintain accurate information in internal business and management systems. Operations & Process Improvement Support the coordination and organization of daily office operations. Identify opportunities to simplify administrative workflows and improve operational efficiency. Assist with the implementation and improvement of internal processes and business software systems. Collaborate with colleagues across departments and contribute to the continued development of MIXACO USA. Qualifications & Skills High school diploma or GED required; additional education in business administration, accounting, or a related field is a plus. Previous experience in customer service, order processing, office administration, operations, or a similar role. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Proficiency in Microsoft Office, particularly Excel and Outlook. Experience with ERP, accounting, or inventory management software preferred. Ability to manage multiple tasks, prioritize responsibilities, and work independently. Strong problem-solving skills and a customer-oriented mindset. Comfortable learning new software systems and adapting to evolving business processes. Experience in an industrial, manufacturing, or technical business environment is a plus. Ability to work collaboratively in an international team. What We Offer A full-time, on-site position in Greer, South Carolina. A varied role with responsibilities across several business functions. The opportunity to work in an international company with established German engineering expertise. A collaborative team environment with direct communication and short decision-making processes. Opportunities to contribut…

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