Service Operations Coordinator

Ellison Technologies | Customer Service, Operations & Business Support Autonomy. Action. Customer Service. Making an Impact. Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping things running smoothly? Do you enjoy working with people, managing multiple priorities, and having the autonomy to make decisions that truly matter? If so, we may have an excellent opportunity for you at Ellison Technologies in our Houston operations! We're looking for a Service Operations Coordinator to play an important role in supporting our Field Service Organization and delivering the exceptional customer experience for which Ellison is known. Reporting to our National Process Service Manager, you'll work closely with our Field Service Managers, Field Service Engineers, internal teams, and customers to coordinate service activities, resolve challenges, and help ensure our operations run efficiently. This isn't a position where you'll simply follow a routine. You'll have your hands in many aspects of the business, the opportunity to take ownership of your work, and the satisfaction of knowing your contributions directly impact our customers and our team's success. And you'll do it all within an organization known for its collaborative culture, supportive leadership, and family-oriented atmosphere. Learn more about working at Ellison Technologies on Glassdoor. What You'll Be Doing No two days will look exactly alike! You'll serve as a key point of coordination between our customers, field service teams, and internal departments. While not an exhaustive list, your responsibilities will include: Customer Service & Communication: Serve as a valuable resource for internal and external customers, responding to inquiries, coordinating solutions, and helping create an outstanding customer experience. Service Coordination: Open, coordinate, and manage service orders and projects, ensuring that work progresses efficiently and customers are kept informed. Field Service Support: Work closely with Field Service Managers (FSMs) and Field Service Engineers (FSEs) to support scheduling, technician deployment, and day-to-day service operations. Problem-Solving: Handle and route incoming customer calls and service requests, helping connect the right people and resources to resolve issues. Business Operations: Assist with preparing quotes, processing requisitions and purchase orders, invoicing customers, and managing service agreements. Systems & Administration: Open and maintain service cases in Salesforce, update records, and support inventory management and other operational processes. Team Collaboration: Stay connected with service activities, anticipate needs, and identify opportunities to improve coordination, communication, and efficiency. In short, you'll be involved in just about every aspect of our Service Organization! What Will Make You Successful? We're looking for someone who combines strong organizational abilities with a genuine desire to help others. Someone who enjoys taking initiative, can manage competing priorities, and knows how to keep things moving even when the unexpected happens. Ideally, you'll bring: Exceptional organizational skills: The ability to manage multiple responsibilities, establish priorities, and follow through on details. A customer-first mindset: Experience providing excellent service to internal or external customers, along with a genuine desire to help people. Strong communication and interpersonal skills: Confidence interacting with customers, technicians, managers, and colleagues at all levels of an organization. Business systems proficiency: Comfort working with Microsoft Office and CRM or business management systems. Experience with Salesforce is a plus. Sound judgment and problem-solving skills: The ability to assess situations, make decisions, and find practical solutions. Independence and accountability: A willingness to take ownership of responsibilities and d…

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