Service Now SAM Developer
Absolute Business Solutions Corp. (ABSc)Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team. ABSC has an exciting opening for you as our ServiceNow SAM Developer supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program. In this role, you will join a Strategic Operations Project Team supporting the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. You will play a critical role in modernizing IT Service Management (ITSM) capabilities for AFDW and the Department of the Air Force (DAF), developing scalable solutions that improve IT asset management, automate enterprise workflows, and strengthen mission readiness. Working closely with technical architects, IT asset managers, and Government stakeholders, you will design, configure, develop, and deploy ServiceNow applications, integrations, and automated workflows. Your expertise in ServiceNow Software Asset Management (SAM), platform engineering, and enterprise integrations will help transform legacy IT processes into secure, efficient, and user-focused solutions. Work Location: On-site Camp Springs, MD Security Clearance Required: Secret or higher Term: 12-18 months with potential for extended support post standup. Responsibilities: Build, configure, and maintain ServiceNow Software Asset Management Professional (SAM Pro), SaaS Management, and related Hardware Asset Management Professional (HAM Pro) integrations. Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation processes to support software compliance and optimization. Design and implement end-to-end software asset lifecycle automation, including software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications. Design, develop, test, debug, document, and deploy scalable ServiceNow applications, workflows, and platform enhancements. Develop and maintain Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards. Optimize ServiceNow data models, Configuration Management Database (CMDB) relationships, and asset management schemas to ensure data integrity and performance. Develop and maintain system integrations using REST/SOAP APIs, IntegrationHub, and ServiceNow integration capabilities. Configure and execute data imports, transform maps, and scheduled jobs to synchronize information from third-party discovery tools, vendor portals, and procurement systems. Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reporting capabilities. Prepare technical design specifications and manage update sets and scoped application deployments across development, testing, and production environments. Conduct unit testing, troubleshoot and resolve defects, and support ServiceNow platform upgrades, patching, and Automated Test Framework (ATF) validations. Explore and implement emerging ServiceNow capabilities, including Now Assist and AI agents, to enhance asset management operations and user self-service. Collaborate with IT Asset Managers, Procurement teams, ITIL process owners, and other stakeholders to translate business requirements and licensing rules into technical solutions. Develop technical architecture documentation, administrative runbooks, and user-facing knowledge articles …