Service Now

Job ID: J53379 Job Title: Service Now Location: Beachwood, OH Duration: 12 Months + Extension Domain Exposure: IT/Software Work Authorization: US Citizen,Green Card,OPT-EAD,CPT,H-1B,H4-EAD,L2-EAD,GC-EAD Client: To Be Discussed Later Employment Type: W-2, 1099, C2C Key Responsibilities: Lead the implementation and configuration of ServiceNow SAM Pro, including plugin activation, dashboards, and integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery. Configure and maintain software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs for vendors such as Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce. Implement and maintain normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards. Manage software licenses and entitlements to ensure compliance with vendor agreements, conduct audits, identify licensing risks, and reduce unnecessary software spending. Translate complex licensing agreements, including per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription models, into technical reconciliation rules. Identify underutilized and over-licensed software and recommend license harvesting, reclamation, renewals, and cost-saving opportunities. Maintain data quality using the ServiceNow Content Library and Publisher Packs, resolving discrepancies between discovered installations and normalized software models. Integrate SAM Pro with Discovery, ITOM, Service Mapping, SCCM/MECM, Intune, Jamf, cloud portals, and other inventory tools. Prepare for vendor audits by maintaining proof-of-license documentation, usage evidence, compliance positions, and audit trails. Develop and maintain Flow Designer flows/subflows, IntegrationHub actions, Business Rules, Script Includes, Client Scripts, UI Policies, and custom APIs to automate SAM processes and licensing logic. Ensure software installations map correctly to the CMDB and follow CSDM standards, maintaining data quality across ITAM and ITSM modules. Integrate SAM Pro with ITSM, CMDB/CSDM, Procurement, Finance, HR, and vendor management systems using REST/SOAP APIs, MID Server, and IntegrationHub spokes. Create executive dashboards and reports covering software consumption, license compliance, risks, optimization opportunities, cost savings, and license position trends. Provide strategic insights to support procurement decisions, contract renewals, cloud/SaaS migrations, and software cost optimization. Prepare technical documentation, configuration guides, runbooks, data flows, and integration architectures; provide knowledge transfer and mentoring to internal teams. Collaborate with ITAM, Procurement, Vendor Management, Legal, Finance, ITSM, and IT Operations stakeholders throughout the software lifecycle. Required Skills and Experience: ServiceNow Development: 3–5+ years of hands-on experience with JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, and platform customization. ServiceNow SAM Pro: 2–3+ years of practical implementation and support experience, including software models, entitlements, license positions, normalization, reconciliation, reclamation, SaaS License Management, and optimization. Software Licensing and Compliance: Strong understanding of per-user, per-device, per-core, processor, named-user, concurrent, and SaaS/subscription licensing models, along with vendor audit and compliance practices. Integration Skills: Experience integrating ServiceNow with external systems through REST/SOAP APIs, MID Server, and IntegrationHub spokes, particularly Discovery, SCCM/MECM, Intune, Jamf, and inventory tools. Platform Architecture: Knowledge of ServiceNow ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph, and their relationships with ITAM/SAM data. Analytical Skills: Ability to translate complex licensing contracts into accurate, robust, and upgrade-safe technical solutions while…

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