Service Manager

About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance. Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. Incentive Programs: Quarterly performance-based rewards for both individual and company achievements. Position Summary Working in conjunction with other members of the management team, the Service Manager is responsible for overseeing the daily operations of Avenir Energy across the Atlantic Provinces with the goal of ensuring safe, efficient, and reliable service for our customers. This role provides leadership, scheduling, coaching, and support to front line staff while ensuring compliance with safety standards, regulatory requirements, and company policies. The Operations Manager plays a key role in customer satisfaction, operational excellence, and supporting the overall success of the region. This position supports operations across parts of Atlantic Canada and requires regular travel between branches and field locations throughout Nova Scotia, New Brunswick, and Prince Edward Island. Key Responsibilities Leadership & Team Management Provide day-to-day leadership and support to the front line team, fostering a positive and safety-focused work environment. Manage staff scheduling, vacation planning, and route adjustments to meet customer demands. Conduct regular performance conversations, ride-alongs, coaching sessions, and training to support continuous improvement. Participate in hiring, onboarding, and development of new staff. Operational Management Oversee daily operations to ensure timely and accurate service to our customers. Review, approve, and monitor delivery logs, route efficiencies, fuel usage, and customer service levels. Work closely with dispatch, customer service, and service teams to resolve operational challenges. Ensure vehicle readiness—reporting maintenance needs, coordinating inspections, and ensuring compliance with fleet standards. Travel regularly to branch locations across Atlantic Canada to support operational consistency, staff engagement, safety initiatives, and business needs. Safety & Compliance Promote a strong safety culture and enforce safe work practices at all times. Conduct safety meetings, toolbox talks, and support incident investigations when required. Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies. Monitor staff qualifications, certifications, and training requirements. Customer Service & Relationship Building Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues. Work with the branch team to maintain high customer satisfaction and operational reliability. Provide guidance to staff on customer interactions and professional conduct. Reporting & Administration Track and report on key operational metrics such as delivery volumes, productivity, overtime, and route performance. Maintain accurate documentation of staff certifications, training, and investigations. Participate in budgeting discussions, forecasting, and operational planning. Required Qualifications 3–5 years of experience in transportation, delivery operations, HVAC service or logistics management (ene…

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