Service Manager

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. About this role We are recruiting for a Service Manager to join the Service team in our Kelowna office. The Service Manager will lead day-to-day electrical Service operations across Kelowna and Kamloops, coordinating service delivery and strengthening collaboration across teams, departments, and branches. You'll own relationships with existing and new customers, meet with customers, build local networks, and actively represent Houle with community and industry organizations to independently generate opportunities for profitable growth. You'll collaborate across all groups and teams to deliver seamless service and use local market, customer, and operational insights to shape and achieve business and financial objectives, translating corporate and group objectives into clear priorities and measurable goals for each team member. Houle's Service Division helps customers across a wide range of market sectors keep their facilities operating safely and reliably through responsive electrical service and ongoing support. Our teams coordinate and deliver day-to-day service work, from dispatch and scheduling to procurement and field execution. We also deliver small electrical projects, with responsibility for estimating, tendering, and managing project financials through completion. You'll lead and support a full Service team-including service coordinators, technicians, project managers, and estimators-bringing together the people and resources needed to meet customer needs. Combining technical experience with a customer-first approach, you'll help the team deliver dependable day-to-day service and successful small electrical projects while building lasting customer relationships. Here's how your role will strengthen our team. Your responsibilities Champion safety, regulatory compliance, and Houle's values of safety, quality, ethics, integrity, and inclusion Lead daily electrical Service operations, including workforce and capacity planning, job assignments, dispatch, scheduling, procurement, and permitting, to ensure responsive, high-quality service Oversee branch operations, including building and facility upkeep, warehouse activities, and resource coordination, to maintain a safe, organized, and efficient workplace Oversee service projects, including estimating, tendering, procurement, scheduling, project financials, and completion Lead and develop coordinators, technicians, project managers, and estimators through coaching, performance management, succession planning, recognition, and clear communication. Translate corporate and group objectives into individual goals and review progress Help shape business and financial objectives using local market, customer, and operational insights. Develop plans, manage budgets, review financial reports and key performance indicators, and take corrective action to achieve profitable growth Build and maintain relationships with existing and new customers, understand their needs, and collaborate across all groups and teams to resolve service gaps and deliver seamless service. Actively represent Houle in the community and industry, build local networks, and independently pursue opportunities for local business growth Your experience and skills 3–5 years in a similar leadership role in electrical service, construction, or a comparable service environment; Service Manager experience in a related trade or market preferred Electrical TQ, or a diploma or degree in Electrical Engineering Proven team leadership, including coaching, trust-building, goal setting, and accountability across service coordination, field delivery, and small projects Experience manag…

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