Service Manager

Why Join Wagner? At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Albuquerque Service Manager is responsible for the safe, efficient, and profitable operation of the Albuqerque Service Department and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and Safety Policies. Pay Rate: $106,912.22 - $147,005.66 Annually Pay rate is based upon experience and education Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ensures direct reports receive the tooling, training and direction needed to execute their responsibilities and perform the essential functions and basic duties identified in the job description for their positions Consults with supervisor to reach agreement on annual objectives, and carries out programs to meet these objectives Coordinates the efforts of direct reports to develop and manage the annual department budget Provides adequate reports as needed for Sales, Engineering and other areas of the company Works closely with supervisor in the development and implementation of policies pertaining to the production operation Plans short and long-term requirements on equipment and facilities, and makes recommendations to supervisor Maintains positive control on all house and service accounts Audits and follows correct procedures for expense accounts Audits and follows correct procedures for the procurement of tools and supplies Handles and executes warranty in the best interest of the company Oversees implementation of safety programs and safety training Sets standards for, and enforces, contamination control efforts Establishes and maintains a close relationship with other departments on projects as needed Maintains quality control over all projects Participates in emergency / on call rotation with other managers Coaches and provides performance appraisals of direct reports Participates in interdepartmental meetings and customer meetings as required Works closely with internal customers to ensure the projects are completed in a timely and cost effective manner Maintains knowledge and understanding of products Designs installation of, and purchases, equipment for accessories on some projects Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required Other duties as assigned by manager Required Education and Experience: High School Diploma or GED Some college or trade school required 8+ years in a responsible position within the heavy equipment service industry 1+ years sales experience 3+ years administrative/clerical 3+ years supervisory/management experience 5+ years customer service experience 5+ years technical or mechanical experience Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Ability…

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