Service Manager

A FirstCall Mechanical Company SERVICE MANAGER Location: Asheville, NC WHO IS FIRSTCALL MECHANICAL? R&W is a commercial and industrial HVAC services company based in Asheville, NC. Founded in 1958, R&W partnered with FirstCall Mechanical in 2023. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position. JOB RESPONSIBILITIES Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs Assist in developing training and work procedures Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly Assist the dispatching operation to ensure appropriate technician selection for type of service Resolve customer issues and complaints to ensure customer satisfaction Hold regular 1-on-1 meetings with team members to review performance and progress towards goals Ensure that materials and equipment are ordered and dispensed for scheduled jobs Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management Instruct technicians on proper use of materials and quality workmanship Verify ongoing training of Technicians Full financial responsibility for assigned department operations Ensure company goals are met monthly Identify and communicate where improvements can be utilized Ensure that employees have proper tools for the job and that they are properly maintained Monitor preventive maintenance of vehicles to ensure proper operation Oversee facility and equipment maintenance, ensuring that ass…

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