Service & Logistics Coordinator

About Us Polar Industrial Services Ltd. is an established equipment dealership specializing in construction equipment, industrial engines, power generation, and equipment service. We represent a wide range of leading manufacturers and operate a busy sales, parts, and service facility. We are looking for a motivated and organized individual to join our team as a Service & Logistics Coordinator . This is a diverse, hands on position combining equipment handling, shipping and receiving, customer service, and administrative support for our service department. The successful candidate will work closely with our Service Writer, Service Manager, technicians, and customers to ensure equipment is received, documented, serviced, and returned efficiently. Key Responsibilities Equipment Handling & Logistics Safely load and unload new equipment and customer owned equipment arriving for service. Operate forklifts, skid steers, telehandlers, and other equipment as required. Coordinate equipment deliveries and pickups with customers and transport companies. Organize and maintain equipment in designated areas. Inspect and document incoming and outgoing equipment, including equipment condition and accessories. Assist with preparing equipment for customer pickup and delivery. Service Department Support Greet customers and gather required information when equipment is brought in for service. Record customer details, equipment information, serial numbers, hour meter readings, and requested repairs. Create and open new service work orders within our internal systems. Assist the Service Writer with maintaining accurate work order information and service records. Contact customers when equipment is ready for pickup and assist with coordinating collection. Communicate with the Service Writer and Service Manager regarding incoming equipment and customer requests. Assist with tracking equipment and work order status throughout the service process. Service Coordination & Dispatch Support Assist with scheduling and dispatching service technicians as required. Help monitor active work orders and communicate job priorities. Coordinate with technicians regarding equipment availability and job progress. Assist the Service Manager with maintaining an organized and efficient service workflow. Qualifications & Requirements Experience operating forklifts, skid steers, telehandlers, or similar equipment is preferred. Previous experience in a heavy equipment dealership, repair facility, rental company, or related industry is an asset. Strong organizational skills and attention to detail. Good communication and customer service skills. Basic computer skills and the ability to learn new software systems. Ability to multitask and prioritize responsibilities in a busy environment. Valid driver’s licence. Comfortable working both indoors and outdoors in varying weather conditions. Ability to work independently while contributing to a team environment. Previous service writing or dispatch experience is an asset but is not required. We are willing to train the right candidate who has a positive attitude, mechanical aptitude, and strong organizational skills. What We Offer Full time, permanent employment. Competitive compensation based on experience. Opportunity to develop skills in equipment operations and service department management. A diverse role with a combination of hands on and administrative responsibilities. A stable, established company with a growing equipment sales and service operation. Apply Today If you are an organized, dependable individual who enjoys working with heavy equipment and customers, we encourage you to apply. Polar Industrial Services Ltd. Edmonton, Alberta www.polarind.ca Benefits: Extended health care RRSP match Vision care Licence/Certification: Forklift Licence (preferred) Work Location: In person

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