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Service Lead Technician - San Perlita, TX (m/f/d)

Nordex Group
5 hours ago
On-site
San Perlita, TX, United States
Indeed

Do you want to be part of an agile team where colleagueship truly matters? As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us. POSITION SUMMARY The role of Service Lead Technician directly supports Nordex's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. The Service Lead Technician is responsible for providing functional leadership to onsite Service Technicians while performing advanced troubleshooting, maintenance, and repair activities on wind turbines with a strong commitment to safety and operational excellence. This role serves as the primary onsite technical lead and customer contact, ensuring effective communication, high turbine availability, and superior service delivery. The Service Lead Technician works closely with customers, technicians, coordinators, Local Operations Managers, and back-office teams to support safe and efficient wind farm operations while contributing to customer satisfaction and long-term company growth. WHAT YOU'LL DO Lead and support onsite Service Technicians by providing technical guidance, mentoring, and functional leadership. Serve as the primary customer contact for daily operations, maintenance activities, and monthly reporting. Perform maintenance, troubleshooting, repair, and operational activities on wind turbines and associated equipment. Diagnose mechanical, electrical, hydraulic, and control system malfunctions and independently perform fault-finding activities. Execute preventive maintenance activities according to established service schedules and maintenance plans. Plan, review, prioritize, and adjust daily work schedules to ensure safe and efficient completion of service activities. Dispatch and assign technicians while ensuring required tools, materials, documentation, and resources are available. Monitor service notifications, create service orders for deferred corrective actions, and maintain accurate work order data within ERP systems. Collaborate with technicians, coordinators, Local Operations Managers, and customers to support operational goals and maximize turbine availability. Maintain accurate records, service reports, downtime documentation, material bookings, and maintenance documentation utilizing Nordex systems. Support technicians in resolving complex technical faults and evaluating competency development through on-the-job training. Administer inventory management processes, including material receipt, storage, inventory counts, procurement activities, and return of defective components. Maintain service points, tools, vehicles, and site inventory to company standards. Participate in field training initiatives and ensure effective knowledge transfer within the team. Support continuous improvement initiatives and uphold Nordex operational and safety standards. WHAT YOU HAVE Strong leadership, communication, mentoring, and customer service skills. Extensive knowledge of wind turbine troubleshooting, component diagnostics, and system performance analysis. Advanced understanding of electrical and mechanical systems, including the use of testing equipment, hand tools, and power tools. Ability to work independently and effectively within a team-oriented environment. Strong planning, organizational, and resource management capabilities. Experience using ERP systems, mobile field service applications, and wind turbine operational software. Strong attention to detail with a commitment to quality workmanship and safety. Ability to obtain certification and safely work with medium-voltage and high-voltage equipment. Proficiency with computers, Microsoft Office applications, and other business software. Excellent English …

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