SERVICE EXPEDITOR
MR MOTORCYCLEPurpose : Assisting technicians for an efficient process while ensuring consistent service quality. ㅡ Jobs Staging and Preparation Courtesy Inspections Quality Control Unit Appearance Other - More jobs may be assigned based on purpose of role. ㅡ Tasks Staging and Preparation ● Identify any open service bay that may need units staged. ● Request approval from technician to stage unit to ensure the area has not been reserved for other purposes. ● Reference “lineup board” to identify next major unit to be worked on by technician. ● Review repair order to identify extent of jobs that have been requested by customer. ● Run Vehicle Identification Number (VIN) for recalls or bulletins making note on repair order if any are present. ● Begin courtesy inspection (detailed below) prior to staging unit as to not produce exhaust fumes in shop. ● Stage major unit on lift or in bay. ● Stage any and all parts with unit. ● Stage repair order and completed courtesy inspection with unit. ● Ensure all tasks are properly completed with technician. Courtesy Inspections ● Perform courtesy inspection on all major units checked into service. [Reference separate inspection document] ● Notate any irregularities before technician begins work. Quality Control ● Review repair order to verify completion of requested jobs. ● Complete quality control check on all completed major units. ● Notate status of each QC category on invoice notes including initials, date and time of QC check. Unit Appearance ● Clean each completed unit using wash-and-wax spray and microfiber towel. ● Ensure each unit is cleaner than when it arrived. ● Pay special attention to and/all areas that a customer will see while operating the unit. Job Type: Full-time Pay: $11.00 - $15.00 per hour Benefits: Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance License/Certification: Driver's License (Required) Work Location: In person