Service Engineer

Hurco Companies, Inc. has an immediate opening for a Service Engineer to support our Hurco product lines. This position is responsible for machine installations, technical troubleshooting, warranty and non-warranty repairs, customer and distributor support, and providing solutions to complex hardware, software, CNC control, and machine-related issues. This role combines hands-on field service with advanced technical support and internal service operations. The successful candidate will have strong CNC machine tool experience, excellent mechanical and electrical troubleshooting abilities, and a customer-focused approach to resolving technical issues and minimizing machine downtime. When not traveling to customer locations, the Service Engineer will provide remote technical support, assist with service parts coordination, and support daily service department operations. Essential Duties and Responsibilities Field Service & Machine Installation Review installation requirements, site preparation, and installation recommendations with customers prior to shipment of new machines. Coordinate and oversee machine assembly and installation at customer facilities. Inspect, adjust, test, and start up newly installed machines to ensure proper operation and compliance with specifications. Demonstrate safe machine setup, operation, maintenance, and programming procedures to customers and distributors. Perform warranty and non-warranty service, including troubleshooting, maintenance, repairs, and machine adjustments. Identify machine service requirements and recommend appropriate parts, accessories, and labor to maintain equipment reliability and operating efficiency. Travel to customer locations to diagnose and resolve complex machine issues and assist with installations and repairs. Technical Support & Troubleshooting Serve as a primary technical resource, providing timely and professional support to customers, distributors, and internal personnel. Troubleshoot and diagnose complex hardware, software, CNC control, PLC, electrical, mechanical, hydraulic, and machine-related issues. Provide remote technical support through phone, email, and other diagnostic tools. Work closely with Engineering, Field Service, distributors, and other internal teams to identify solutions to recurring product and service issues. Identify trends in service issues and develop action plans to improve product reliability and reduce repeat problems. Maintain comprehensive technical knowledge of Hurco and Takumi machines, controls, components, and replacement parts. Accurately identify replacement parts and assist with technical parts inquiries for the complete product line. Take ownership of customer issues by maintaining communication and following through until appropriate resolutions are achieved. Technical Documentation & Training Develop, maintain, and distribute technical documentation, including standard work instructions, machine startup and demonstration guides, maintenance procedures, troubleshooting information, and service bulletins. Assist in developing and delivering technical service training programs for Service Engineers, distributors, and customers. Provide technical instruction on machine operation, controls, maintenance, and troubleshooting procedures. Ensure service documentation and training materials remain accurate and current. Reporting & General Responsibilities Complete service reports, inspection reports, time reports, and expense reports accurately and within established deadlines. Collaborate with Engineering, Manufacturing, Parts, Purchasing, and other departments to resolve technical and operational issues. Support continuous improvement initiatives involving service processes, product reliability, inventory management, and customer satisfaction. Follow established company policies, procedures, and safety requirements. Perform other duties and special projects as assigned. Requirements Minimum of 3–5 years of CNC machine tool ser…

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