Service Dispatcher / Scheduling Coordinator — ServiceTitan Experience Preferred

About the role The Fireplace Store in Lone Tree, CO is looking for an organized, dependable dispatcher to keep our technicians’ schedules running smoothly and our customers informed. You’ll manage the daily dispatch board, assign calls, adjust schedules as priorities change, and make sure each technician has the information needed for the job. This role requires sound judgment, attention to detail, and consistent follow-through. Experience using ServiceTitan is strongly preferred. Dispatch experience in a home service or field service business is especially valuable. What you’ll do Own the daily dispatch board and coordinate technician schedules. Assign jobs based on technician skills, availability, location, and urgency. Monitor job progress and adjust the schedule when appointments run long, emergencies arise, or customers cancel. Keep customers informed about arrival windows, delays, and scheduling changes. Maintain accurate customer information, job notes, and appointment details in ServiceTitan. Make sure technicians have clear job details before arriving. Answer incoming calls, book service appointments, and follow up on outstanding scheduling needs. Coordinate with technicians and management to resolve scheduling conflicts and keep work moving. Review upcoming appointments and identify missing information or scheduling problems before they affect the day. Close the loop on open tasks so customers and technicians aren’t left waiting for answers. What we’re looking for Prior dispatching or service scheduling experience. ServiceTitan experience strongly preferred, particularly with dispatching, scheduling, booking calls, and maintaining job records. Strong organizational skills and the ability to manage competing priorities. Clear, professional communication over the phone and in writing. Accuracy when entering information and documenting conversations. Ability to follow established procedures, work independently, and recognize when to escalate an issue. A calm, practical approach when schedules change or customers need help. Dependability, ownership of your work, and consistent follow-through. What success looks like The dispatch board stays current, customers know what to expect, and technicians have the information they need. You spot scheduling issues early, communicate changes promptly, and follow tasks through to completion. What we offer Competitive pay based on relevant experience. Paid time off and holidays Health insurance and retirement plan Training and opportunities for advancement How to apply Please submit your résumé and briefly describe your dispatch experience, the types of service teams you’ve supported, and your experience using ServiceTitan. Pay: $26.00 - $35.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Have you ever used ServiceTitan? If so, which functions did you use regularly? How many technicians have you coordinated at one time? How much experience do you have dispatching technicians in a service business? A technician is running an hour behind, another has called out, and an urgent service request comes in. How would you handle the schedule and customer communication? Experience: dispatching/scheduling: 1 year (Preferred) Work Location: In person

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