Service Dispatcher / Scheduling Coordinator

Service Dispatcher / Scheduling Coordinator Austin Air & Ice | Austin / Leander, TX About Us Austin Air & Ice is an established, family-owned commercial refrigeration company serving businesses throughout Central Texas. We specialize in commercial refrigeration, ice machines, and beverage dispensing systems. We take pride in providing excellent service while maintaining an organized, professional, and team-oriented work environment. About the Position We are looking for a highly organized, detail-oriented Dispatcher / Scheduling Coordinator to join our team. This is a fast-paced position that requires someone who can manage multiple tasks at once, prioritize effectively, and keep operations running smoothly. The ideal candidate is a natural problem-solver who enjoys staying busy, communicates clearly, and takes pride in keeping things organized. Key Responsibilities Answer incoming service calls and communicate professionally with customers. Schedule and coordinate daily service calls for field technicians. Manage multiple service requests, schedules, and priorities simultaneously. Work closely with the Service Manager to coordinate technician assignments. Create, update, and maintain accurate service records in our management software. Follow up with customers, technicians, and vendors as needed. Monitor service calls to ensure jobs are progressing and nothing falls through the cracks. Assist with customer onboarding and general administrative responsibilities. What We're Looking For Exceptional organizational skills — an absolute must. Excellent multitasking abilities and attention to detail. Ability to remain calm, focused, and productive in a busy environment. Strong verbal and written communication skills. Comfortable working with computers and learning new software. Ability to prioritize tasks and make decisions independently. Dependable, punctual, and accountable. A positive attitude and willingness to work as part of a team. Previous dispatching, scheduling, or service coordination experience is preferred. Experience in HVAC, refrigeration, plumbing, electrical, or another service-based industry is a plus. Why Join Austin Air & Ice? We believe our employees are the foundation of our success. We value teamwork, professionalism, accountability, and creating an environment where good people can build long-term careers. We are looking for someone who wants to become an important part of our operations and grow with our company. If you're someone who thrives on organization, enjoys solving problems, and can successfully juggle multiple responsibilities, we'd love to hear from you. Apply today to join the Austin Air & Ice team. Pay: $24.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Work Location: In person

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