Service Dispatcher / Office Coordinator – Plumbing & Heating

About Us Casper Plumbing & Heating is a growing, family-owned plumbing and heating company dedicated to providing exceptional service and quality workmanship. We're looking for a friendly, organized, motivated, and dependable Service Dispatcher / Office Coordinator to join our team! This is more than just answering phones. We're looking for someone who can take ownership of daily office responsibilities, keep our technicians organized, and provide an outstanding experience for our customers. Key Responsibilities Answer incoming calls and provide friendly, professional customer service. Schedule and coordinate plumbing and heating service appointments. Assist with dispatching technicians and managing daily schedules. Create and update customer profiles, service requests, and job information in Jobber. Communicate appointment confirmations, scheduling changes, and updates to customers. Follow up on customer inquiries, estimates, and outstanding service requests. Assist with invoicing, payment processing, and collections. Maintain accurate customer records and job documentation. Coordinate communication between customers, technicians, and management. Handle general office administrative responsibilities. Help improve office organization and daily workflows. What We're Looking For Previous experience in a receptionist, dispatch, customer service, or office administrative role. Experience in plumbing, HVAC, or another home service industry strongly preferred. Experience with Jobber, ServiceTitan, or similar scheduling software is a plus. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Ability to multitask and stay organized in a fast-paced environment. Comfortable using computers, scheduling systems, and office software. Someone who takes initiative, solves problems, and follows through. A positive attitude and willingness to work as part of a team. Pay: $28.07 - $33.80 per hour Expected hours: 40.0 per week Benefits: 401(k) Flexible schedule Health insurance Paid time off Work Location: Hybrid remote in Quincy, MA 02169

View the full posting and apply