Service Dispatcher - HVAC

Service Dispatcher H&G Systems | Dallas-Fort Worth, TX Full-Time | Commercial HVAC & Plumbing Service In-Person Position Be the Hub of a High-Performing Service Team At H&G Systems , exceptional service starts long before a technician arrives on-site. It starts with the person coordinating schedules, prioritizing urgent calls, communicating with customers, and ensuring the right technician gets to the right job at the right time. We're seeking an experienced Service Dispatcher to support our growing commercial HVAC and plumbing service operations throughout the Dallas-Fort Worth metroplex. This is not an entry-level position. We're looking for a dispatch professional with a strong background in commercial service operations who understands the pace, complexity, and urgency of managing technicians across a busy service territory. If you're organized, decisive, customer-focused, and thrive in fast-paced environments where no two days look the same, we'd like to hear from you. Why Join H&G Systems? For more than 55 years, H&G Systems has provided commercial HVAC, plumbing, and mechanical services to some of the most demanding facilities in Texas. Our dispatch team plays a critical role in that success by helping technicians stay productive, customers stay informed, and service operations run efficiently. What You'll Find Here Stable, full-time employment with an established mechanical contractor Year-round commercial service work Collaborative team environment Opportunities for professional growth and advancement Fast-paced, engaging work where your decisions make a direct impact Supportive leadership and experienced field teams Exposure to hospitals, data centers, manufacturing facilities, office buildings, schools, and other commercial clients throughout North Texas What You'll Do As a Service Dispatcher, you'll serve as the communication and coordination hub between customers, technicians, service managers, and office personnel. Key Responsibilities Schedule and dispatch commercial HVAC, plumbing, and mechanical service technicians throughout the Dallas-Fort Worth area Prioritize service requests based on urgency, customer commitments, technician skill sets, location, and availability Coordinate emergency, priority, and after-hours service calls Monitor technician schedules and make real-time adjustments as priorities change throughout the day Communicate with customers regarding service requests, technician arrival times, work status, and scheduling updates Maintain accurate scheduling, work order, and customer information within dispatch and service management systems Work closely with Service Managers to balance workloads and maximize technician productivity Review open calls daily to ensure proper follow-up and completion Minimize unnecessary technician travel and downtime through strategic scheduling Maintain detailed notes and service documentation Support on-call and after-hours coordination as needed Deliver exceptional customer service and professional communication during every interaction What We're Looking For Required Qualifications 5+ years of commercial service dispatch experience Experience dispatching commercial HVAC, plumbing, mechanical, electrical, refrigeration, or similar skilled trades service technicians Strong understanding of commercial service operations and field service scheduling Experience managing multiple technicians and high call volumes simultaneously Ability to prioritize competing demands and make sound decisions under pressure Excellent organizational and multitasking skills Strong customer service and communication abilities High attention to detail and accuracy Proficiency with dispatch, scheduling, CRM, or field service management software Strong computer skills, including Microsoft Office applications Preferred Qualifications Experience supporting commercial HVAC or mechanical service operations Familiarity with service platforms such as ServiceTitan, ServiceTrade, SuccessWare, Aspire,…

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