SERVICE DISPATCHER
Texadia SystemsSkip to main content js-accordion"> Company About Us Meet Our Team Awards & Distinctions Design Build Consulting Services Showroom Our Process Online Reviews Join Our Team Service Areas Commercial Partners Connected Business Commercial Spaces Our Process Service Plans Solutions audio video Commercial Automation Structured Cabling Security Lighting Shades Video Conferencing Lighting Control Commercial Video Walls Design Build Process Residential Partners Connected Home Residential Spaces Our Process Service Plans Solutions Security audio video Smart Home Automation Wi-Fi / Networking Lighting Control Electrical Services Shades Home Theater Design Build Process Savant Power Lighting Lighting Overview Lighting Design Ketra Lighting Security Commercial Residential Electrical Commercial Residential EV Charging Stations Gallery Commercial Projects Residential Projects Video Gallery Partners Commercial Residential Tutorials Control4 Savant Lutron Connect Sonos Alarm.com Blog Contact Company About Us Meet Our Team Awards & Distinctions Design Build Consulting Services Showroom Our Process Online Reviews Join Our Team Service Areas Commercial Partners Connected Business Commercial Spaces Our Process Service Plans Solutions audio video Commercial Automation Structured Cabling Security Lighting Shades Video Conferencing Lighting Control Commercial Video Walls Design Build Process Residential Partners Connected Home Residential Spaces Our Process Service Plans Solutions Security audio video Smart Home Automation Wi-Fi / Networking Lighting Control Electrical Services Shades Home Theater Design Build Process Savant Power Lighting Lighting Overview Lighting Design Ketra Lighting Security Commercial Residential Electrical Commercial Residential EV Charging Stations Gallery Commercial Projects Residential Projects Video Gallery Partners Commercial Residential Tutorials Control4 Savant Lutron Connect Sonos Alarm.com Blog Contact Service Dispatcher Position: Service Dispatcher Department: Operations Reports to: Service Manager Type Salary: Non-Exempt Revised: October 18, 2024 Overview Texadia Systems/Texadia Home Technologies, a leading provider of custom commercial technology, Audio Video and custom home automation solutions in Addison, TX, is seeking an organized and detail-oriented Service Dispatcher. This position is critical to ensuring efficient scheduling and dispatching of service technicians to client locations, while maintaining excellent communication with both customers and technicians. This role with support and back up the Service Manager and Service Administrator, cross training in other disciplines. Essential Duties And Responsibilities Manage and coordinate service calls and installations for residential and commercial Service clients. Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing the urgency of the request. Working with 3rd party Tier 1 Support and managing their ticketing systems on the Texadia side. Dispatch service technicians based on skill set, location, and priority of the service call. Monitor technician schedules to ensure on-time arrivals and timely job completions. Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status. Communicate with clients to confirm appointment times, provide updates, and address any inquiries or concerns. Provide initial troubleshooting support over the phone, email, or voicemail when appropriate. Assist in tracking service inventory and ordering parts or equipment as needed for specific jobs. Ensure all service operations adhere to company policies and procedures. QUalifications Proven experience as a dispatcher, project management or in a similar role, preferably in the Audio Video or home automation industry. Ability to think and work independently. Ability to demonstrate planning, organizing and implementing skills which allow the succes…