Service Dispatcher / Customer Service Representative

Barton Overhead Door is hiring a full-time, permanent Service Dispatcher for our Modesto office. You will be the voice customers hear when their garage door breaks and the person who gets a technician to them. Pay is $20 to $23 per hour, Monday to Friday, 7:30 AM to 4:00 PM, with no weekends. We are a family-owned company that has served the Central Valley, Bay Area, and Mother Lode since 1973. Our customers have given us a 4.9-star rating across more than 900 Google reviews, and our service department is a big reason why. What you will do: - Answer incoming calls from homeowners and businesses and find out what they need - Schedule and route 4 to 5 service technicians each day across residential and commercial jobs, with a backup teammate to share the load - Plan each technician's day so drive time makes sense - Write up job details and repair quotes in our computer system - Take customer payments - Follow up with customers on open quotes and completed work What we are looking for: - An easy-to-work-with attitude, with customers and with the team - Willingness to learn; we will teach you garage doors and our systems - A good sense of geography and maps, so you can group jobs and build efficient routes - Comfort working on a computer all day - Clear, friendly communication on the phone and in writing Nice to have: - Dispatch or scheduling experience - Customer service experience - Spanish Pay and benefits: - $20.00 to $23.00 per hour, depending on experience - Health insurance with 100% of the employee premium paid by the company, plus a company contribution toward dependent coverage - Dental insurance - Health savings account - Company-funded retirement plan (SEP IRA) - Paid time off - Paid holidays - Employee discount Schedule: - Full-time, Monday to Friday - 7:30 AM to 4:00 PM - No Saturdays or Sundays Why Barton: - A great team to work with - A flexible work environment - Stable employment with a company that has been in business for more than 50 years This position is in person at our Modesto showroom, 1132 N. Carpenter Road. We are ready for someone to start right away. Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: Dental insurance Employee discount Health insurance Health savings account Paid time off Retirement plan Work Location: In person

View the full posting and apply