Service Dispatcher

Service Dispatcher Pay: $20.00–$26.00 per hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Field PlumbingHeating is a third-generation, family-owned company that has served the community for more than 60 years. We're looking for a Service Dispatcher who can keep technicians' days organized while making sure customers feel informed and cared for. You'll be the connection between customers, the office, and our field team. If you enjoy solving scheduling puzzles, staying calm when plans change, and keeping a busy day on track, this could be a great fit. What We Offer Medical, dental, and vision coverage, with the company paying 75% of premiums for employees and dependents 401(k) with up to a 4% company match Paid vacation, sick leave, and holidays Full-time, year-round work A supportive team and opportunities to grow with an established company What You'll Do Schedule service calls based on technician availability, location, and skills Adjust routes and appointments as urgent calls or other changes come up Keep customers updated on appointment times and technician arrivals Communicate schedule changes and job details to the field team Answer incoming calls and help customers with questions and service requests Maintain accurate customer information, schedules, and work orders Work with the office and technicians to help each day run smoothly What You'll Bring At least 2 years of customer service experience Experience managing a high volume of calls on a multi-line phone system Strong organization, communication, and problem-solving skills Confidence using computers and scheduling software The ability to prioritize quickly and stay detail-oriented during a busy day Dispatching or scheduling experience is a plus, especially in plumbing, HVAC, construction, or home services. Familiarity with ServiceTitan and local service routes is also helpful.

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