Service Dispatcher

SERVICE DISPATCHER – Moncton Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization? If so, Prime Material Handling Equipment Limited would love to hear from you! We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high-quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a Service Dispatcher in our Moncton Branch to join our growing team. As a Service Dispatcher you will: · Receive calls from customers and assess the type of service mechanical/maintenance work needed · Schedule and coordinate all service calls as calls are received · Dispatch field and remote technicians to specific jobs based on the technician’s area of expertise on the equipment present at customer sites · Maintain on-call schedule for all Field and Remote Technicians · Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution · Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians · Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost · Schedule PM’s (including TM & R and Rental units) that are under contract to Prime, so they are completed on time, and any follow-up work is completed as requested by the customer · Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs · Update and maintain preventive maintenance list · Maintain service invoice log Skill Requirements: · Strong organizational skills with the ability to multi-task · Strong computer skills related to dispatching. · Good interpersonal skills to interact with internal and external customers · Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs · Attention to detail and problem solving · Ability to brainstorm techniques to create a variety of choices to solve issues on hand · Provide a current and suitable driver’s abstract · Provide a current and suitable driver’s license · High School Diploma · 2-5 years related experience in service dispatching Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop! Please forward your resume via email No Phone Calls Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care Work Location: In person

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