service dispatcher

Job Summary We are seeking a dynamic and detail-oriented Service Dispatcher to coordinate and manage service requests within our service department. In this vital role, you will serve as the communication hub between customers, techs, and internal teams, ensuring timely and efficient dispatching of vehicles to service personnel. Your proactive approach will help optimize utilization, improve customer satisfaction, and streamline overall management processes. This position offers an exciting opportunity to contribute to a fast-paced environment where organizational skills and technical expertise drive success. Duties Receive and prioritize service requests. Utilize management system Reynolds & Reynolds (Ignite). Coordinate with service writers and techs. Monitor work orders. Maintain detailed records of dispatch activities. Communicate effectively with customers regarding service status, delays, or issues using professional phone etiquette. Collaborate with internal teams to resolve issues. Skills Strong proficiency in using Reynolds & Reynolds. Knowledge of service procedures. Excellent organizational skills with the ability to manage multiple priorities efficiently in a fast-paced environment. Effective communication skills for clear phone call management, internal coordination, and customer service interactions. Data entry accuracy using tools like Microsoft Office suite (Excel, Word) and systems for record-keeping. Familiarity with service operations. Ability to analyze operational data to improve dispatching. Join us as a Service Dispatcher to be at the heart of our logistics network—driving efficiency, ensuring safety compliance, and delivering exceptional service every day! Pay: $35.00 - $45.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Employee discount Paid time off Work Location: In person

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