Service Dispatcher

Job description: Are You Ready to Build a Bright Future? At Pond's Plumbing, we’re not just offering a job – we’re offering a career that grows with you. As a locally owned and family-operated HVAC and Plumbing company, we prioritize the success and well-being of our employees just as much as we do our customers. If you're looking for a supportive and positive work environment with opportunities to grow and thrive, you’ve found the right place! Why Choose Us? $1000 Sign-On Bonus (*paid after 60-day probation period!) On-the-job training – we’ll invest in your development, even if you don’t have prior experience. Growth opportunities for career advancement. Spiff & incentive programs to reward hard work and dedication. Job Overview We are looking for a reliable, detail-oriented Service Dispatcher to be the first point of contact for our customers. You’ll manage a high volume of incoming calls, coordinate with service technicians, and ensure customer satisfaction. Job Responsibilities: Customer Service Excellence : Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members. Communication Skills : Speak clearly and professionally to customers, service technicians, and team members – especially in stressful or time-sensitive situations. Multitasking & Coordination : Schedule and track multiple technicians, manage customer requests, and follow up on pending issues, all while maintaining a high level of organization. Problem-Solving : Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency. Accurate Documentation : Enter and maintain accurate information in online portals to ensure smooth operations. Dependability : Demonstrate consistency and reliability in fulfilling your duties. Qualifications: Strong customer service skills and the ability to remain calm under pressure. Excellent verbal communication skills. Ability to multitask and manage time effectively. Strong problem-solving abilities. Must be detail-oriented and organized. Ability to pass a background check and drug test. Preferred experience with Service Titan Additional Benefits: 401(k) with matching Health, Dental, & Vision Insurance Life Insurance Paid Time Off Employee Discounts Health Savings Account (HSA) Retirement Plan Schedule: Full-time (40 hours per week) 8-hour shifts Regular working hours: Monday-Friday 9:00am-5:00pm. Compensation: $20.00 - $25.00 per hour If you're looking for a career that offers stability, growth, and support, this is the opportunity for you! Apply today and start building your future with us. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

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