Service Dispatcher

Company Description Graves Pools & Spas is a third-generation, family-owned business serving Myrtle Beach, the Grand Strand, and surrounding counties since 1975. The company has grown from a local janitorial supplier into a preferred source for commercial swimming pool supplies and residential backyard essentials. With over 40 years of experience, Graves Pools & Spas is known for its strong customer service focus, high ethical standards, and family-friendly atmosphere. The team consists of factory-trained, highly motivated professionals who provide advanced pool and spa equipment along with reliable repair services. The company’s goal is to be the region’s headquarters for hot tubs, spas, and quality pool service at fair prices. Role Description The Service Dispatcher is a full-time, on-site role based in Myrtle Beach, SC, responsible for coordinating daily service operations for pool and spa customers. This role schedules and dispatches service technicians, prioritizes work orders, and ensures timely completion of service calls. The Service Dispatcher answers incoming customer calls, gathers necessary service details, and communicates clearly with both customers and technicians. Daily tasks include updating service records, confirming appointments, monitoring technician routes, and resolving basic scheduling issues. The role works closely with the customer service and repair teams to support high customer satisfaction, efficient workflows, and professional communication. Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on courteous and solutions-oriented support. Effective communication abilities, including clear verbal and written Communication and professional Phone Etiquette. Experience with Dispatching or scheduling field service personnel, including coordinating routes and managing multiple service requests. Basic computer proficiency, including use of scheduling software, email, and customer databases. Excellent organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. Ability to work on-site, collaborate with service technicians and office staff, and maintain a professional demeanor under pressure. Prior experience in service dispatch, field service coordination, or a similar role; experience in pool, spa, or home services industries is preferred but not required. High school diploma or equivalent; additional training in customer service or office administration is beneficial.

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