Service Dispatcher

Position Overview The Service Dispatcher will serve as an assistant to the Service Manager, supporting daily operational flow, technician coordination, customer communication, and cross‑department collaboration. This role is central to ensuring efficient service delivery by scheduling, routing technicians, preparing quotes, and acting as the primary liaison between customers, field staff, and internal departments. The ideal candidate is organized, proactive, and experienced in fast-paced service environments. Key Responsibilities Scheduling & Coordination Assign and route service jobs based on technician location, availability, skill level, and job priority. Reschedule or reroute technicians as needed to accommodate emergencies, delays, or customer changes. Coordinate installations, service visits, surveys, and follow-up appointments. Ensure technicians check in and check out with the dispatcher daily. Assist the Service Manager with daily operational planning and technician workload balancing. Recruit, schedule, and maintain a rotating pool of Independent Contractors. Serve as the liaison between customers and technicians, providing updates on arrival times, job status, and service expectations. Maintain a detailed log of customer complaints, compliments, and service requests. Relay job details, instructions, and updates to field technicians throughout the day. Deliver professional, timely customer service to support overall satisfaction. Track technician progress, travel time, job completion, and daily workflow. Monitor the service schedule to anticipate delays, emergencies, or resource shortages. Maintain an interactive spreadsheet documenting technician clock-ins, travel time, check-ins, checkouts, and clock-outs. Create, manage, and delegate work orders in the company’s service tracking software. Log all service calls, work orders, job notes, and completion statuses accurately. Prepare quotes for service work, installations, and customer requests. Work closely with the Inventory Clerk to ensure pricing and materials lists remain up to date. Assist the Service Manager with daily reporting and operational documentation. Coordinate with the Sales Department on upcoming installs, customer expectations, and scheduling needs. Work with the IT Department on technical issues, device programming, and support requests. Support project coordination tasks as needed. Other Duties Will complete other duties assigned by management to support overall service operations and departmental goals. Required Qualifications 3+ years of field service dispatch experience . Experience with project coordination and managing multiple workflows. Ability to prepare quotes and communicate pricing clearly. Strong background in field technician scheduling and routing. Proficiency in Microsoft Office , including Word and Excel . Excellent customer service and communication skills. Strong organizational skills with the ability to multitask in a fast-paced environment. Work Schedule Shift: Monday–Friday, 7:00 AM – 4:00 PM Pay: $19.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Dental insurance Vision insurance Application Question(s): Experience dispatching Low Voltage Technicians (Phone, Cable, Internet, Security Systems)? Ability to pass a criminal background check? Do you work well under pressure: Education: High school or equivalent (Required) Experience: Field Service Dispatching: 3 years (Required) Customer service: 3 years (Required) Project coordination: 3 years (Required) Security Surviellance Dispatching: 3 years (Preferred) Preparing quotes: 3 years (Required) Microsoft Office: 3 years (Required) Language: English (Required) Spanish (Required) Location: Jacksonville, FL 32216 (Required) Work Location: In person

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