Service Coordinator I – Service Scheduling & Dispatch Coordination

Brock Cabinets is seeking an organized, detail-oriented Service Coordinator I to support the scheduling, dispatching, and coordination of cabinet service appointments, warranty requests, and field technician activities. This position is ideal for someone with experience in service coordination, dispatching, work order management, or scheduling field technicians , particularly within the construction, home improvement, installation, or building materials industries. As a Service Coordinator, you'll serve as a key point of communication between homeowners, builders, contractors, service technicians, and internal departments. You'll be responsible for coordinating service requests, managing schedules, tracking work orders, and ensuring service issues are addressed efficiently from start to finish. We're looking for someone who thrives in a fast-paced office environment, can confidently manage multiple priorities, communicates professionally, and is comfortable navigating different computer systems throughout the day. What We Offer Competitive Pay Full-Time, Stable Employment Monday–Friday Schedule Medical, Dental, and Vision Insurance 401(k) with Company Match Voluntary Life Insurance Short-Term and Long-Term Disability Insurance Paid Time Off and Paid Holidays Opportunities for Advancement and Career Growth What You'll Do Coordinate and schedule service appointments for field technicians, homeowners, builders, and contractors. Manage incoming service requests, prioritize work orders, and coordinate scheduling based on technician availability and service needs. Communicate professionally with builders, contractors, homeowners, and internal teams regarding service schedules, project updates, and outstanding issues. Monitor open service orders, track progress, and follow up with technicians and customers to ensure timely completion. Create, update, and maintain accurate service orders, warranty documentation, scheduling records, and related reports. Coordinate with field technicians to communicate job details, schedule changes, and service requirements. Handle multiple service requests simultaneously while maintaining accuracy, organization, and attention to detail. Respond to incoming phone calls and emails, troubleshoot scheduling concerns, and assist with service-related issues. Work closely with internal departments to coordinate service needs and resolve scheduling or project-related challenges. Maintain accurate information across multiple computer systems and ensure service records are updated promptly. What We're Looking For Previous experience in service coordination, dispatching, technician scheduling, work order management, or a similar administrative role preferred. Experience working with builders, contractors, field service teams, or within the construction, home improvement, HVAC, plumbing, installation, or building materials industries is a plus. Strong organizational and time-management skills, with the ability to coordinate multiple service requests and shifting priorities. Excellent written and verbal communication skills, with the ability to interact professionally with homeowners, builders, contractors, and internal teams. Strong computer proficiency, including experience with scheduling software, Microsoft Office, email, and digital work order systems. Ability to learn new software quickly, navigate multiple platforms, and maintain accurate electronic records. Strong problem-solving skills, sound judgment, and the ability to follow through on outstanding tasks. Comfortable working in a fast-paced office environment where schedules, priorities, and service needs may change throughout the day. Dependable, detail-oriented, proactive, and able to work both independently and collaboratively. Why Brock Cabinets? At Brock Cabinets, we believe our employees are the foundation of our success. We are committed to providing a stable work environment, opportunities for growth, and a team-focused culture where employ…

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