Service Coordinator / Dispatcher

Job Type: Full-time, Permanent Schedule: Monday to Friday, 7:00 AM – 4:00 PM (1-hour unpaid lunch) Work Location: In person Job Description Maintain Mechanical Inc. is looking for an organized, dependable, and motivated Service Coordinator / Dispatcher to join our Calgary office team. We are a busy plumbing and HVAC service company seeking someone who can effectively coordinate daily service operations, support our field technicians, and assist with various administrative responsibilities. The ideal candidate is a strong communicator, detail-oriented, comfortable multitasking, and capable of adapting to changing priorities in a fast-paced environment. Key Responsibilities Dispatching & Scheduling: Coordinate daily service calls, assign technicians based on availability, location, and priority, and maintain an efficient schedule. Preventative Maintenance Scheduling: Organize and schedule recurring preventative maintenance visits, ensuring work is completed within required timelines. Customer Communication: Respond to customer inquiries, provide service updates, and coordinate appointments by phone and email. Invoicing Support: Assist with preparing and reviewing service invoices, ensuring job information and documentation are accurate. Shipping & Receiving: Receive, organize, and label incoming materials and equipment for service jobs. Administrative Support: Assist the office team with general administrative tasks and other operational responsibilities as required. This is a versatile support role, and responsibilities may evolve based on the company's operational needs. Qualifications & Skills Strong organizational and time-management skills. Excellent written and verbal communication. Ability to prioritize multiple tasks and adapt to changing schedules. Strong attention to detail and problem-solving abilities. Proficiency with Microsoft Office and general computer applications. Familiarity with Calgary and surrounding areas. Ability to work independently while contributing to a team environment. Dependable, punctual, and willing to take initiative. Preferred Experience (Assets) Previous dispatching, scheduling, or administrative experience. Experience in the plumbing, HVAC, mechanical, or other service-based industries. Familiarity with Simpro service management software. Industry-specific experience is an asset but not required. We are willing to train the right candidate who demonstrates strong organizational skills, a positive attitude, and a willingness to learn. Benefits Dental care Extended health care Vision care RRSP matching Paid time off On-site parking Additional Information This is a full-time, in-office position based in Calgary. Remote and hybrid arrangements are not available. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pay: $40,000.00-$55,000.00 per year Benefits: Casual dress RRSP match Work Location: In person

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