Service Coordinator/Dispatcher

Job Title: Service Coordinator (Dispatch) Department: Commercial Service Reports To: Service Operations Manager Job Type: Full-Time Schedule: Monday – Friday, 8 hours per day About Us: Atomatic Mechanical Services is a leading full service mechanical contracting company specializing in HVAC and mechanical systems. Founded in 1945, Atomatic serves the needs of Chicagoland area customers, offering a wide variety of residential and commercial services. We are a values-driven organization with a great company culture. We pride ourselves on our commitment to collaboration, integrity, and quality. Our focus is people - putting the well-being of our employees and customers first. Position Overview: The Service Coordinator is responsible for scheduling, dispatching, and supporting field service technicians, including weekly payroll processing, to ensure timely and efficient delivery of service to customers. This position serves as the primary communication link between customers, field technicians, vendors, and internal departments while maintaining a high level of customer service and operational efficiency. Principal Duties: Dispatching & Scheduling Schedule and dispatch field service based on priority, location, project, technician skill set, and workload. Monitor technician schedules throughout the day and make adjustments as needed. Coordinate emergency service calls and after-hours support requests. Optimize daily routes to improve productivity and response times. Manage technician availability, PTO, and on-call schedules. Customer Service Receive and respond to incoming service requests via phone, email, and customer portals. Gather detailed information regarding equipment issues and service needs. Provide customers with appointment confirmations, arrival updates, and service status communications. Address customer concerns and escalate issues when appropriate. Maintain professional and positive customer relationships. Service Operations Support Create and manage work orders within the service management system. Verify accuracy of technician notes, labor hours, and service documentation. Track open service tickets until completion and invoicing. Coordinate parts ordering and equipment availability with vendors and warehouse personnel. Assist with maintenance agreement scheduling and recurring service visits. Administrative Responsibilities Collect, review, verify employee timecards and labor hours for 70+ field service employees. · Prepare quotations based on field recommendations and customer requests. · Help answer incoming calls and provide back-up support for reception. Maintain accurate customer records and service history. Prepare service-related reports, metrics, and performance tracking. Assist with billing support, purchase orders, and documentation processing. Ensure compliance with company procedures and safety requirements. Support service managers with operational projects and department initiatives. Skills and Qualifications: · High school diploma or equivalent required. Associate’s degree in business or related field preferred. · Minimum 2-3 years of dispatching, scheduling, customer service, or HVAC service administration experience preferred. · Experience in construction, HVAC, mechanical contracting, plumbing, or electrical service industries strongly preferred. · Above average communication skills, both verbal and written · Excellent organizational and time management skills · Strong attention to detail · Problem solving · Accurate data entry and documentation · Proficient with Microsoft Office · Familiarity with ERP software · Patience and persistence for repetitive tasks · Ability to work in a fast-paced environment with high-volume, straightforward tasks Work Environment/Physical Requirements: · Standard in-office environment Compensation: Salary Range is $60,000 - $75,000 per year Supplemen…

View the full posting and apply