Service Coordinator/Dispatcher

ROCHA | Your Compressed Air Specialists Location: Phoenix, AZ, near Phoenix Sky Harbor Airport Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation: $22 to $28 per hour, depending on experience Position type: Full-time, hourly, on-site About the Position A service schedule changes fast. A technician gets held up, a customer’s compressor goes down, or a planned visit takes longer than expected. We need someone who can work through those changes, keep customers informed, and help our technicians arrive prepared. The Service Coordinator & Dispatcher owns ROCHA’s service schedule, including preventive maintenance, dispatch, rescheduling, arrival updates, and customer commitments. This person also answers company phones, orders parts for technicians, and reviews service paperwork for completeness. The right person is positive, organized, and solution-oriented. You enjoy getting the details right, feel comfortable following up, and want to work in a small, close-knit company where your work makes a visible difference. Responsibilities Service Scheduling and Dispatch Own and maintain the daily service schedule and preventive maintenance calendar. Schedule service visits, dispatch technicians, and coordinate emergency calls, reschedules, and return visits. Hold a daily capacity conversation with the Field Service Manager to review technician availability, workloads, and priorities while maintaining ownership of the schedule. Coordinate with the Service Manager when a job requires technical clarification or specific technician skills. Keep customer contacts, access instructions, job details, and scheduling notes current in Jobber. Identify scheduling conflicts early and communicate realistic options. Track outstanding service needs so follow-up visits do not fall through the cracks. Company Phones and Customer Communication Answer incoming company calls professionally and direct inquiries to the appropriate person. Gather accurate information from customers requesting service. Confirm appointments, communicate arrival windows and estimated arrival times, and provide timely updates when plans change. Document customer requests, conversations, and commitments. Follow through on messages and open questions so customers receive a response. Parts Ordering and Coordination Work with technicians and the Service Manager to identify and confirm parts needed for maintenance and repairs. Order parts as needed, following company purchasing procedures. Confirm availability and expected delivery dates, track orders, and communicate delays. Adjust scheduling when parts availability affects a job. Maintain accurate order records tied to the correct customer or service job. Service Paperwork and Compliance Verification Review technician paperwork for required customer signatures, oil sample records, service notes, and supporting documentation. Check completed paperwork against ROCHA’s service requirements and applicable checklists. Catch missing or incomplete items, route corrections back to the responsible technician, and track completion. Flag documentation gaps that could delay invoicing or customer follow-up. Document recurring misses by the same technician and refer them to the Field Service Manager for performance follow-up. Data Entry and Administrative Support Enter and update customer information, service details, parts orders, and job records accurately and promptly. Use QuickBooks, Excel, Trello, Jobber, and other company systems to maintain records and track work. Maintain spreadsheets, task lists, and scheduling information so the team can rely on current information. Review entries for missing details, inconsistencies, and errors. Keep records organized and communicate discrepancies to the appropriate team member. How This Role Works With Leadership The Service Coordinator & Dispatcher owns the schedule. The Field Service Manager provides input on technician capacity and handles employee performance. The …

View the full posting and apply