Service Coordinator - Dispatcher

Service Coordinator - Dispatcher Please note: This is a full-time position, located at our Chattanooga office - 1209 S Watkins Street, Chattanooga, TN 37404 Pay: $24.00-26.00/Hour We are seeking a highly organized, detail-oriented, and customer-focused Service Dispatcher to, as part of a service team consisting of peer dispatchers, help coordinate daily service operations, schedule technicians, and ensure service calls are managed efficiently from initial customer contact through completion and billing. The Service Dispatcher plays a critical role in keeping the business running efficiently and keeping revenue flowing through the organization. This position requires the ability to balance front-office responsibilities, such as customer communication and scheduling, with back-office responsibilities, including work order management, documentation, third-party portal requirements, invoicing support, and job follow-up. The ideal candidate is proactive, organized, comfortable working across multiple systems, and understands that accuracy, timely follow-up, and attention to detail directly impact customer satisfaction, technician productivity, cash flow, and overall business performance. Key Responsibilities Dispatch & Customer Coordination Schedule and dispatch service technicians based on priority, availability, location, skill set, and customer requirements. Receive and coordinate incoming service requests by phone, email, and online platforms. Communicate appointment details, job requirements, and customer information accurately to technicians. Monitor technician schedules and job progress throughout the day. Adjust schedules to accommodate emergencies, cancellations, delays, and priority service calls. Communicate professionally with customers regarding appointments, arrival windows, service updates, and job status. Maintain a high level of customer service while effectively managing competing priorities. Attention to Detail & Work Order Management Ensure that technicians are providing complete, accurate and relevant information in their field notes/documentation during the call close-out process. Maintain accurate and complete customer records, work orders, service notes, technician documentation, and job statuses. Review work orders for accuracy and completeness before moving jobs to the next stage of the process. Ensure required documentation, photos, signatures, estimates, purchase orders, and approvals are properly obtained and filed. Identify missing information or discrepancies and follow up promptly to prevent delays in billing or payment. Track open, completed, pending, and problem jobs to ensure nothing falls through the cracks. Understand that small administrative errors can create significant delays in billing, collections, and revenue recognition. Third-Party Site & Portal Management Effectively navigate and manage third-party customer portals and warranty requirements as required. Enter and update job information accurately within third-party systems. Monitor third-party portals for new assignments, approvals, messages, required documentation, and status updates. Ensure required information is submitted within established deadlines to prevent payment delays, rejected claims, or lost revenue opportunities. Understand and follow the specific processes and documentation requirements of each third-party customer or platform. Maintain strong organizational habits when managing multiple portals and systems simultaneously. Front Office & Back Office Responsibilities Effectively balance front-office responsibilities, including answering phones, assisting customers, scheduling, and dispatching, with back-office administrative tasks. Prioritize tasks based on urgency, customer needs, technician availability, and financial impact. Use downtime between calls and dispatch activities productively to update work orders, process documentation, follow up on outstanding items, and move completed jobs toward billing. Ensure complet…

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