Service Coordinator/Dispatcher

Job Overview We’re looking for an organized, customer-focused Service Coordinator to support our Service Department. You’ll handle the scheduling, coordination, and delivery of services to our residential and commercial HVAC customers, from the first service request through quoting, dispatch, and final billing. The ideal candidate thrives in a fast-paced environment and can work effectively with multiple parties at once. Responsibilities Communicate with customers by phone and email, and create detailed work orders in ServiceTitan. Schedule service calls, quoted jobs, and warranty work from start to finish, balancing customer urgency, parts availability, and technician capacity. Manage the dispatch board throughout the day, reviewing open calls and dispatching technicians for troubleshooting, repair, and maintenance. Keep technicians informed with hourly and daily schedule updates by phone, text, or email. Serve as the primary point of contact between customers and the Service Department, including Account Representatives, the Service Manager, and Accounting. Assist with repair quotes by contacting supply houses for parts pricing and availability and preparing pricing proposals. Review technician work orders for accuracy and completeness, including the summary of work performed. Review the previous day’s service calls and send updates to customers, the Service Manager, or Account Representatives as needed. Prepare and send service invoices, and follow up with customers on proposals, completed work, and outstanding items. Skills Proficiency in Microsoft Office suite (Word, Excel, Outlook) for documentation and reporting purposes Three years dispatching experience with a service or maintenance company Strong written and verbal communication skills Detail oriented, logical and methodical approach to problem solving Geographical knowledge of Los Angeles and surrounding areas or map reading skills High School Diploma or equivalent Knowledge of HVAC Industry a plus Experience with ServiceTitan a plus Bilingual preferred Pay: $20.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

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