Service Coordinator - Dispatch & Customer Service

Position Overview ClearView Business Solutions is looking for a reliable, organized, and tech-savvy Service Coordinator to join our team in Oldsmar, Florida. This is a hands-on position responsible for coordinating daily service operations, dispatching technicians, assisting customers, processing supply orders, and ensuring that service requests are handled efficiently from start to finish. We're looking for someone who is comfortable working with computers and business software, communicates well with customers, can multitask in a busy environment, and takes ownership of their responsibilities. The ideal candidate is a problem-solver who enjoys technology, pays attention to details, and knows how to prioritize tasks without constant supervision. This is an excellent opportunity for someone with customer service, dispatch, service coordination, administrative, or technical support experience who wants to grow with an established technology company. Key Responsibilities Service Dispatch & Scheduling Receive incoming customer service requests by phone, email, and other communication channels. Create, assign, and manage service calls using our ERP software. Coordinate technician schedules based on urgency, location, availability, and customer needs. Monitor open service calls and follow up to ensure timely resolution. Communicate with field technicians regarding scheduling, customer updates, and service requirements. Help ensure service requests are completed accurately and efficiently. Customer Service & Support Serve as a primary point of contact for customers requesting service, supplies, or technical assistance. Answer incoming calls and respond to customer emails professionally and promptly. Help customers troubleshoot simple issues and coordinate technical support when necessary. Follow up on customer concerns and ensure issues are resolved. Maintain accurate customer information, service notes, and equipment records. Deliver an excellent customer experience through clear communication and follow-through. Supply Order Processing & Fulfillment Receive, process, and coordinate customer toner and supply orders. Verify customer information, equipment details, and supply requirements. Process orders through our ERP system and coordinate fulfillment and delivery. Monitor outstanding orders and follow up on delays or discrepancies. Coordinate with purchasing, warehouse, delivery personnel, and service technicians to ensure customers receive supplies on time. Maintain accurate records of supply requests and fulfillment activities. ERP Systems & Operational Support Work extensively within our ERP and other business software platforms to manage daily operations. Maintain accurate service tickets, customer records, equipment information, and order statuses. Identify problems, incomplete information, and outstanding tasks that require follow-up. Assist with basic technical troubleshooting related to software, customer equipment, or internal workflows. Learn and help implement new software features, automation tools, and process improvements. Work closely with company leadership to identify ways to improve efficiency, organization, and customer service. Qualifications Required Previous experience in customer service, dispatch, service coordination, administrative support, or a similar position. Strong computer skills and the ability to learn new software quickly. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask, prioritize assignments, and work efficiently in a busy environment. Comfortable answering phones, communicating with customers, and coordinating multiple activities throughout the day. Strong problem-solving skills and the ability to work independently. Reliable, punctual, professional, and accountable. Comfortable working with technology and following established processes. Ability to work full-time, in-office at our Oldsmar location. Preferred Qualifi…

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