Service Coordinator

Position Summary Responsible for aftermarket service dispatch and coordination for the U.S. subsidiary. This role serves as the primary interface between hotline and internal service teams, ensuring accurate work order dispatch, efficient resource allocation, and SLA achievement across U.S. liquid cooling projects. The Service Coordinator manages scheduling for both in-house teams and ASPs, monitors work order progress in real time, activates emergency dispatch protocols when needed, and produces regular dispatch performance reports. Key Responsibilities Coordinate with hotline, review work orders, and confirm technical/site details with customers when needed. Dispatch work orders to in-house engineers or ASPs based on skill, location, and availability. Monitor work order progress and SLA achievement; flag overdue orders and drive resolution. Resolve service exceptions (no-show, parts shortage, etc.) and activate emergency dispatch protocols. Update customers on work order status; collect feedback and escalate complaints. Maintain dispatch logs and produce operational reports (volume, response time, SLA, ASP utilization). Coordinate with Project Managers, Supply Chain, and EHS to align dispatch with project priorities and safety requirements. Qualifications Required Associate's degree or higher; 2+ years in service dispatch, customer coordination, or operations support. Familiar with work order/dispatch systems; strong multitasking and communication skills. Authorized to work in the U.S. Preferred Dispatch experience in data center, HVAC, or engineering services. Experience managing outsourced providers; familiarity with SLA management and reporting. Work Location: In person

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