Service Coordinator

Overview As a Service Coordinator, you’ll keep transportation and logistics activities moving by coordinating dispatch, managing service requests, and maintaining accurate shipment information. You’ll connect customers, drivers, and internal teams through clear communication and organized follow-through. Your impact: Timely coordination and accurate updates help customers receive dependable service and help operations teams respond effectively to changing transportation needs. Duties Coordinate dispatch and road transportation operations using transportation management systems and vehicle dispatch software. Manage phone calls, provide customer service, and share clear updates with drivers, customers, and internal teams. Enter and maintain shipment, freight, shipping and receiving, and fleet information; support data analysis and transportation planning. Assist with supply chain and logistics coordination, including work involving third-party logistics (3PL) providers. Follow applicable Department of Transportation (DOT) regulations and use geographic information systems (GIS) and global positioning system (GPS) tools as needed. Requirements Strong communication, phone communication, phone etiquette, organizational, and analysis skills; accurate typing and data entry. Proficiency with Microsoft Office and familiarity with transportation management systems and dispatching. Experience with road transportation operations, transportation management, freight, shipping and receiving, or fleet management is helpful. Familiarity with Oracle Transportation Management or AS400 is preferred; related system experience is also relevant. Pay: $25.89 - $30.18 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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