Service Coordinator

Company Overview Stafford Mechanical Services provides residential and commercial heating, ventilation, air conditioning (HVAC), and plumbing installation, service, and replacement. The company values quality workmanship, reliable service, and customer satisfaction. Job Overview As a Service Coordinator, you’ll organize service requests and coordinate schedules, technicians, vehicles, and customer updates. You’ll help keep daily operations moving by managing information accurately and communicating clearly across teams. Responsibilities Coordinate service dispatching, transportation planning, and fleet activity; update transportation management systems and vehicle dispatch software. Manage incoming phone calls, customer service requests, and internal communication using multi-line phone systems and professional phone etiquette. Enter and review service, freight, shipping and receiving, and supply chain data; support logistics and transportation management. Track vehicles and routes using GPS (Global Positioning System) and GIS (Geographic Information System) tools; assist with road transportation operations and DOT (Department of Transportation) regulations. Your impact: Accurate coordination helps customers receive timely service and gives field teams the information they need to respond effectively. Skills Strong communication, phone communication, organizational, analysis, typing, and data entry skills; proficiency with Microsoft Office. Experience with dispatching, transportation management systems, fleet management, logistics, or 3PL (third-party logistics) operations is helpful. Familiarity with Oracle Transportation Management or AS400 is preferred; comparable system experience is also relevant. Knowledge of freight, shipping and receiving, supply chain, transportation planning, GPS, GIS, or DOT regulations is an asset. Pay: $70.00 - $75.00 per year Work Location: In person

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